FTP in Muse - Mobile & Tablet - Error 404 when accessing the site with .html included in URL

[damiend96014454]

Hi,

I'm uploading my website with the FTP mode in muse, then I can't access to the website in Mobile and Tablet ? It works for desktop

Someone can help ? I need to access after to my website with inbrowsereditiong, so I can't upload it with filezilla.

Seems to be a problem with the index file......

Thank you

[ankushr40215001]

Hey damiend,

It will be very helpful if we can get your site URL for checking why particular phone and tablet layout aren't showing up.

I am sure this is something very simple and can be sorted.

Regards,

Ankush

[fotoroeder]

It should work as I did a site for a client with adaptive layout as well and he is able to edit in inbrowserediting from tablet all three layouts. Please follow ankushr40215001​ ´s advice.

Best Regards,

Uwe

[damiend96014454]

Hi,

Yes ! Here is the website : www.lauranspourlhomme.com

thank you very much for your help

[ankushr40215001]

Hey,

I am able to access the homepage on the phone, however as soon as I try to navigate to another page, it throws error 404.

So either your site is not uploaded properly or links used in your phone pages are not correct.

Can you try uploading the same site on the Business catalyst as a test and share the link with me?

Regards,

Ankush

[damiend96014454]

Here is the link : Home Page

it doesn't work, I don't understand, I've done several websites, first time I have this kind of pb

Thanks for your help

Damien

[ankushr40215001]

So I see that the Business Catalyst work perfect, meaning your file has no errors.

Its either some mistake at the host side.

Can you reach out to them or access the file panel > clear all files from there and re-upload the whole site?

Let me know how it goes.

Regards,

Ankush

[damiend96014454]

I've uploaded again with Muse, still the same problem.

When I access to in Browser editing, it can't opened it as well : lauranspouurlhomme.com/pages/phone/index.html

But if I put this adress : lauranspourlhomme.com/pages/phone/     I can access to the right page, so seems to be a problem with the Index.html ??

[ankushr40215001]

It has to do something with /index.html

How are you uploading your site (FTP, or HTML) and who is your site host?

Share a screenshot of page properties panel from the phone site's home page.

[damiend96014454]

if I upload it via Filezilla it works, but I need to upload it via MUSE to use In Browser Editing to give the access to the client

On the left the HTML export, on the right the files on the server export via FTP in Muse to use inBrowserediting :

Thanks !

[ankushr40215001]

While you are uploading from Muse, do you put anything on "folder on server" field?

[damiend96014454]

No..... it's very strange

[damiend96014454]

no, just doing it via Muse.

[damiend96014454]

I mean, I upload it without putting a new folder on the server field

[ankushr40215001]

Please put a "/" in this field and let me know how it goes!

[damiend96014454]

Just have done it, still the same problem

[ankushr40215001]

I am guessing there is something, maybe an HTML code which is interrupting the upload process.

Can you please share your site with me?

You can upload it to either Dropbox or WeTransfer and share the link with me in a private message.

For doing a private message hover the mouse on my picture and click "message".

Regards,

Ankush

[ankushr40215001 · Accepted solution]

HI,

So finally working a little on your Host panel we were able to find the root cause of the issue.

The reason why the site wasn't opening with .html because after exporting the site they are getting converted into .php automatically.

We manually entered into your 1 & 1 host's control panel.

Found that a small line has to be added to the .htaccess file to rectify the problem.

Found the solution....

"The .htaccess file Muse creates always misses one line "RewriteBase /"

so it should look like this:

<IfModule mod_rewrite.c>

RewriteEngine on

RewriteBase /

RewriteRule ^index.html$ index.php

(Rest otehr php pages )

</IfModule>

After adding that line, everything works just fine.

Hope this helps other's as well.

Regards,

Ankush

[kzierler]

Hello Ankush:

I build websites and mobile sites in Adobe Muse. The classic website for icareassociates.com works fine, but I get a Site Not Found Error 404 message on a mobile phone. It looks like it switches to mobilewebsiteserver.com. Very strange.

​Can you help me with this? My email is kzierler@comcast.net.

I'm kind of new at this, but have built over 12 sites and never had this issue. Not even sure I would be able to fix it on  my own.

[uwep]

thanks Ankush, it works fine.

This must be a bug in Muse which will never be corrected?