I renewed the subscription 24 hrs. ago and yet the app. keep saying pay

[hodaz87243256]

Hi, i renewed the sub. for the illustrator annual plan 24 hrs. ago, and yet the app. wont start, i received an order confirmation as well.

and the support time has no clue.

[angie_taylor · Accepted solution]

Sign out from Creative Cloud app. Then sign in again. Make sure that you sign in using the same name and email address that you used for the the account you updated. You may also want to resstart your machine before doing this.

[Mike25951329sbr3]

I have several times and its is still the same issue

[kglad]

@Mike25951329sbr3 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

[hodaz87243256]

u made my day