How can I cancel my subscription?

[ольгаг2913851]

31.12.2017 I was paid for Creative Cloud single-app membership for XD (month-to-month). Few days later, I decide to cancel my subscription, but I can not do to this day, although was promised a refund if I cancel the subscription within 14 days. Still manage subscription in the personal Cabinet is not available - The ability to control the plan will be available soon. Сhat with support is closed. The phone number is not responding. Access to the website Digital River either, as a password when ordering were not sent, and the password on the website letters comes.

It all seems like fraud and I will have to make an effort to get more people soon learned about it.

[Ned Murphy · Accepted solution]

How to cancel your Adobe Creative Cloud plan or membership

Contact Support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_sti...

[ольгаг2913851]

I see this picture above 10 days. I used Firefox and IE on Windows 10 and Windows 7. I tryed English and Russian pages. And I called 2 days to 800 333 50 62 and nobody answered.

Your links are the same result:

[thatsmauri]

ольгаг2913851,

we can't help you as this is a user-to-user forum. You need to get in touch with the Customer Care Team.

Please try again Monday. On weekends, both Chat and Phone support are not available.

Kind Regards,
Maurice

[ольгаг2913851]

This is good, let as many people as possible BEFORE PAYING learns that unsubscribe will be very difficult.

[thatsmauri]

ольгаг2913851,

I understand your frustration, but there is really not much we can do here... We are regular users - just like you.
The only way to let Adobe know directly is via the available Support channels.

Kind Regards,
Maurice