Can't delete document from Publish Online

[rontiara]

I just uploaded my first document to Publish Online, but I want to delete it. The "trash can" icon doesn't work. The only options I have are to share or embed the document. Help!

Thanks!

[Steve Werner]

I'm having no problem. Choose File > Publish Online Dashboard. View the list of uploaded files. On the right side beside the file you want to delete, click the Trash can icon.

If you're having a problem, go to the CC Desktop app (menu bar on Mac or task bar in Windows). Make sure you're logged in to the Adobe ID you use with your account. If necessary log out and log in again. Then repeat the delete process.

[rontiara]

I tried logging in and out as you suggested, but that doesn't work. I also tried two different browsers. That doesn't work, either. I can click on the delete icon all day, but nothing happens

[Steve Werner]

Next I would try restoring your InDesign preferences:

Trash, Replace, Reset, or Restore the application Preferences

[rontiara]

I restarted InD and reset my preferences, but the trash icon is STILL inactive.

I even tried re-uploading the document to Publish Online and accessing it that way. Still nothing.

Can someone in the front office delete this document for me, please? That's all I really want. Thanks.

[Steve Werner]

Well, I'm a volunteer. So I hope one of the staff or staff engineers can do that.

[rontiara]

How do I get in contact with them?

[Steve Werner]

Some of the staff and engineers provide help here when they have time. Most of us are experienced InDesign users.

There is no direct way to communicate with Adobe staff like engineers. If you were to contact Adobe customer service, you would probably not get a successful answer. However, there may be staff or experienced volunteers who can make other suggestions for solving your problem.

The truth is that customer service reps pretty much read their answers from scripts so more obscure features like you're referring to aren't well served by calling or chatting with them (just my opinion).

[Diane Burns]

Could you post a screen grab of your browser window? With your mouse in rollover so we can see the icons? I, too, have never experienced this. Thank you.

[rontiara]

All three icons show, but the trash icon doesn't work. For what it's worth, I was able to replace the original document in PubOnline with a blank document, so if you can delete it, that would be great.

Thanks.

[Diane Burns]

Can you confirm the other two icons work as expected?

[rontiara]

Yes, they did. Only the trash doesn't work.

[Diane Burns]

Do you get any kind of error message, or simply nothing happens?

[rontiara]

No error message. But nothing happens, either. The trash icon doesn't even change appearance as the other two do when I click on them.

[Diane Burns]

Please try one more thing. Please access your dashboard from another browser or device.

Go to http://indd.adobe.com/dashboard and log in with your Adobe ID credentials.

[rontiara]

I had already tried that, with two different browsers. The result is the same: only two of the icons are active links.

But I tried it again just now, with the same result.

[Diane Burns]

How about publishing a couple more docs? Put something on the page, just to make sure a null file doesn’t cause problems. This way, we eliminate the possibility it‘s just this one URL/document.

[Om Nath Jha]

Hi rontiara,

Sorry for the inconvenience caused. This is a really unusual issue and we are not able to replicate it at our end. Since you have already tried multiple browsers, I would suggest you log out from your Adobe apps, log back in and check. Also, check if you can log in with a different Adobe ID and follow the same workflow. In the meanwhile, I'll try to find more details about this issue.

Regards,

Om

[rontiara]

Over the course of this discussion, I have, of course, logged out and in several times. If you can delete the document from your end, great. I give up.

Thanks.

[Diane Burns]

Have you tried creating an additional document or two, uploading them, and see if those can be deleted? It could just be this one document.  As I mentioned, be sure and put something on the page so it's not a completely empty doc.  It seems to me that this would let us know if it is your account overall, or a specific document. Thnx

[rontiara]

Yes, I tried that. I now have two documents there that I can't delete.

[Diane Burns]

Well, that's it for my ideas. Very unusual. Hopefully ohmnath and some of the Adobe staff can help. I'm not sure they can access your documents to delete them. More important would be to learn the cause. Sorry I can't be of further help.

[rontiara]

Thanks for trying. Fortunately, I can't see that I will be needing this feature in the future. This was just an experiment. I'm glad it wasn't "official"!

[sakshiv74785150]

Hi rontiara,

Sorry for the inconvenience caused to you. I am not able to reproduce the issue at my end. Can you please provide some details about it? It will be really helpful for us as it may help to avoid these issues in future.

Are you publishing the document through ID 2018 or some other version ?

You can also contact me at sakverma@adobe.com for further communication.

Thanks,

InDesign Team

[rontiara]

I think most of the "details" are already in this discussion. I'm using CC 2018, which I have found has other bugs besides. There's not much more I can add to what I've already said. I certainly won't try using Publish Online again.