Missing product order history for Photoshop CC

[pd49755374]

I'm trying to download photoshop CC to a second computer, which I had bought a year ago off of the site for download (through an adobe Creative Cloud account), and it's not showing up in my order history when I check on my account past orders. I've checked my email for any sort of redemption code I could enter, but I found none. Is it possible I downloaded this without a code, or is the purchase too old for the site to track? Either way, I'm stuck on what to do. I've tried every way I can find to check for any proof of purchase from the site but found nothing. Anyone know how to fix this?

[gener7 · Accepted solution]

If you have an active account connected with the email you bought it under, you do not need a code.

Simply download, install, and sign in. You are allowed a maximum of two activations so it won''t be a problem.

[Trevor.Dennis]

It should show in your Adobe ID login, but under Plans & Products, and not My Orders as with pre-CC versions

If you are not seeing that, then something is amiss.  As Gene has told you, you just install on the second computer and sign in on the Application Manager.  I regularly swap my second active account between my laptop an Cintiq Companion 2.  I never sign out of the other device first.  It automatically disables the other device the next time it is switched on.

[chanaart]

You re allowed to install on 2 computers if you have an active account.

If it does not work please contact tech support.

It is a support issue.

Chana