Control I import error

[wzachmorris]

Premiere is running fine, and then when I go to use the CONTROL I import shortcut key, it freezes up and i have to restart the program and I always lose my work. If i go into the adobe toolbar, i don't have that problem... what might be causing this?

[Jim_Simon]

There's not quite enough information there to hazard a guess.

How To Ask For Help

In the meantime, you might try Step 2C below.

Unofficial Premiere Pro Troubleshooting Guide

[Vidya Sagar]

Hi wzachmorris,

Sorry for the issue. Are you using custom keyboard shortcut layout? Is it possible to reset the preferences: FAQ: How to reset preferences in Premiere Pro?

Thanks,

Vidya.