When completing a fillable pdf form, Save and Save as open blank windows

[karens74100128]

I have a user with Windows 7 pro and Adobe Acrobat Reader DC who is trying to complete employee performance appraisal forms. The forms are fillable forms. This user has completed his fields and signed the document. When he clicks SAVE, a blank window comes up with the title Save As. He gets the same blank Save As window if he chooses Save As. Nothing is showing in the window, no navigation, no tree, no folder icons, Nothing.

He has been able to complete some appraisals.  This problem has happened on at least two so far today.

The files are saved on a network share, he has read/write permissions to the share.

[AnandSri · Accepted solution]

Hello karens74100128

We apologize for the inconvenience caused, as per the description above, you are getting a blank Save/Save As window while saving a PDF file, Is that correct?

Please navigate to the Adobe Reader Preferences>General and uncheck these two options:

1. Uncheck the box for Show online Storage when opening files.
2. Uncheck the box for Show online storage when saving files.
   

Close Adobe Reader, reboot the machine and check if this brings any difference. You may also check for any pending updates Adobe  Reader from Help>Check for updates. Reboot the machine after the installation of updates. You can also repair the installation files of Adobe Reader from Help>Repair installation. Reboot the machine after the repair.

If the issue persists, please share the following details:

• Dot version of Adobe Reader DC installed, to identify refer to Identify the product and its version for Acrobat and Reader DC
• Is it specific to one file or with all the PDF files?

Let us know how it goes.

Regards,

Anand Sri.