PS CC -- popup dialog boxes are blank

[John Blaustein]

Hi,

I have just recently installed the PS update to PSCC 19.0 Release.  I have noticed an odd behavior: when I point my cursor to any of the tools, a blank white box pops up.  In addition, if I click the search icon in the upper right corner, a large blank white box opens instead of the search interface.  This happens with or without an image open.

Here are two screenshots:

My system is an old Dell Latitude notebook running Windows 10 Home x64.  It's got an SSD C: drive with plenty of space, i7-2620M, 8GB RAM.

In PS Preferences>Performance, Use Graphics Processor is unchecked.  In fact, it's grayed out, not an option.  Cache Levels: 4.  Cache Tile Size: 128K.

The previous version of PSCC did not have this issue on this laptop.

Anyone have any idea what's causing this, and how to fix it?

Thank you.

John

[gener7 · Accepted solution]

It seems like a Graphics driver problem. You may need to go to the card maker and update the drivers...

Note: not Windows update, but the card maker.

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

[John Blaustein]

gener7,

Thank you for the quick reply and your suggestion.  I read the troubleshooting page.

It seems the problem is actually pretty simple: my laptop is too old!  I purchased it in 2011, and as I recall, it came with Windows XP on it, or maybe Windows 7.  In any case, I was pleased that I could update Windows to W10.

I downloaded the most current driver listed on the Dell website (dated 2013), but it wouldn't install.  Dell doesn't support Wiindows 10 on this machine, so I suspect that's why the driver won't install.  I think I'm at a dead-end, and it may indeed be time for a new laptop.  Having said that, PSCC 19.0 and LR Classic CC are running fine (so far), except as noted above.  I will not be surprised to encounter more issues as I use PS and LR.

Again, thanks for your help.

John

[gener7]

You're welcome. This should give you an idea of what cards are tested for Photoshop CC 2018 and it seems cards older than 2014 are hit and miss. Photoshop graphics processor (GPU) card FAQ

You can install and run earlier versions that will work until you are able to upgrade the hardware. I would recommend CC 2017.

Gene

[John Blaustein]

Gene,

The graphics processor in my 2011 Latitude is definitely not supported according to the GPU page you linked to.  I'm actually surprised PS and LR are working as well as they are.

I will go back to 2017 as you suggested if I discover more problems.  I can live with the white boxes!

Thanks again.

John