Lightroom Mobile trial has expired

[SamGilkes]

I have a Teacher and Student 1 year prepaid subscription to CC but am unable to sync with Lr Mobile. Both the mobile and desktop apps tell me that my Lightroom Mobile trial has expired. I thought that Lr Mobile was supposed to work for the Student and Teacher CC subscription?

[Akash Sharma · Accepted solution]

Hi SamGilkes,

Please take a look at this article Lightroom mobile unavailable to Education memberships purchased from Kivuto and let us know if that helps.

Thanks,

Akash

[andyd965496]

I have read that article and I did not purchase it through Kivuto.

[sean_s_wwu]

I have the same issue. We have an enterprise agreement with Adobe, although it is part of a state university consortium that negotiates with Adobe. However we purchase through Adobe directly and not through Kivuto. I have a named user Creative Cloud subscription that includes 1 TB of storage, but apparently not Lightroom mobile.

Why in the world would Adobe exclude mobile apps from any CC subscription? Microsoft includes all mobile apps with Office 365.

Was Adobe able to resolve this issue for you?

[Just Shoot Me]

sean_s_wwu  wrote

I have the same issue. We have an enterprise agreement with Adobe, although it is part of a state university consortium that negotiates with Adobe. However we purchase through Adobe directly and not through Kivuto. I have a named user Creative Cloud subscription that includes 1 TB of storage, but apparently not Lightroom mobile.

Why in the world would Adobe exclude mobile apps from any CC subscription? Microsoft includes all mobile apps with Office 365.

Was Adobe able to resolve this issue for you?

LR CC, the Mobile App, is not excluded. You can find it on both Google Play and the iOS store.

[sean_s_wwu]

It's not that I don't know how to install the app. The problem is that when I sign into the LR CC Mobile app on iOS, using my Adobe Creative Cloud account (and yes, it is the correct account that is licensed as a named user), LR CC Mobile says my trial is going to expire in days. This is the same Adobe account I used to sign into my desktop applications for LR, Photoshop, etc. and the desktop apps are properly licensed.

[sean_s_wwu]

So my trial warning in Lightroom CC Mobile for iOS (installed on an iPad Pro) counted down to zero days, and today it started over and says I have 30 days left on the trial. So the trial warning is just a bug? I have the latest version of Adobe Lightroom CC for iPad installed.

Sean

[kaycic59426711]

I have purchased Adobe LIghtroom as well and am having the same issue.  Can one of you help me?  I am not very familiar with forums and am not sure where to even start looking into this.

[sean_s_wwu]

I have not received any replies, but this thread might be considered to be closed since it is marked "Answered."   I started a new thread here:

Lightroom CC Mobile for iOS keeps saying it's in trial and restarts trial after 30 days