Windows Blue Screen DRIVER_POWER_STATE_FAILURE By PHOTOSHOP

[ar1376]

I tried to use Adobe Photoshop CC 2017 ! And I Got BLUE SCREEN !! and lost many data !

I really don't know how ADOBE ORG can create bug and release it as a new version !

my System : ASUS ROG GL553VD

and NVIDIA Version 388.59

PS : If you are not sure about your product try to release BETA VERSION FIRST

[Akash Sharma · Accepted solution]

Hi ar1376,

Photoshop or any other app on your computer cannot cause your Operating system to crash and return blue screen. It is the driver or a hardware that malfunctions and shows the blue screen errors.

Most of the times, the graphics processor unit causes issues like these, it might be incompatible or could have an outdated driver. Please refer this article Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues and let us know if that helps troubleshooting the issue.

Thanks,

Akash Sharma

[adriane61]

I have same issue, but only started in last month or so. I have NVidia GTX 1050i. I found that there is recommended to use the Studio option instead of the GameReady. I downloaded the Studio driver & put it in a folder, but trying to install it thru device manager process doesn't work. It doesn't find it by itself & I cannot point the dialogue box to it either. The only other option is to "Uninstall Device". I don't know what to do. Help??