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When trying to save a PDF i get the following error: "the document could not be saved. an i/o file error has occurred. I have checked for updates and repaired the installation but the issue still persists.
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Hello jaytriceg55929013
We apologize for the inconvenience caused, as per the description above, you are not able to save the PDF file as getting an I/O error message, Is that correct?
Please navigate to Edit>Preferences>Page Display panel>uncheck the option of Use 2D Graphics acceleration>Click OK.
Close Acrobat and try saving the PDF file again and see if this brings any difference.
If the issue persists, please share the following details:
Let us know with your findings.
Regards,
Anand Sri.
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I am having this same issue. I am unable to save any PDF files. Each time I get one of the following three error messages:
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Hello Genaterlizzi,
Sorry for the delayed response and inconvenience caused. Check for any pending updates of Acrobat from help>Check for updates, install the updates and reboot the machine.
If the issue still persists, please use Acrobat cleaner tool to remove Acrobat Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
Reboot the machine install Acrobat back from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X
Let us know how it goes and share your findings.
Regards,
Anand Sri.