Copy link to clipboard
Copied
Hello there, I am very frustrated, I had about 50 credits coming from when you bought dollars photo club and I was very happy about it... I was keeping them for a personal project and now that I am about to start, there is NO TRACE whatsoever that I ever had them... I don't understand at all what happened, I would've used it way before if I would've had AT LEAST a final notice before clearing them all from my account?
I hope you will be able to investigate the situation and give them back to me... I was considering maybe getting a membership with you guys but if it is how you treat your customers then I'm afraid I will go with another company...
Hi Yann,
Unfortunately, the credits were valid for a year.
To reactivate the expired credits you would have to purchase any of the Adobe Stock plans here Adobe Stock pricing and membership plan | Adobe Stock
Please see Stock FAQ: Where can I find details about Dollar Photo Club (Fotolia) closure?
For further queries Contact Customer Care
Feel free to update this thread in case of any additional query.
Regards,
Twarita
Copy link to clipboard
Copied
Hi Yann,
Unfortunately, the credits were valid for a year.
To reactivate the expired credits you would have to purchase any of the Adobe Stock plans here Adobe Stock pricing and membership plan | Adobe Stock
Please see Stock FAQ: Where can I find details about Dollar Photo Club (Fotolia) closure?
For further queries Contact Customer Care
Feel free to update this thread in case of any additional query.
Regards,
Twarita
Copy link to clipboard
Copied
Ok, so if I reactive a subscription with you guys, I will get them back, even if it's been a long time? You can promise that to me? If so, I will get a subscription with you guys !
I only have to follow that link and get the month to moth subscription (for example), I will get all my lost credit back ?
Copy link to clipboard
Copied
Hi Yann,
Please Contact Customer Care for the exceptions that can be given as you've stated it has been a long time.
Regards,
Sheena