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Media Encorder

New Here ,
Nov 30, 2017 Nov 30, 2017

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I downloaded the trial program.  Installed and tried it.  I put about 30 videos in it to create mp4s.  Some were .mov and .3gp.

After it finished, some of the videos were not converted.  It included .mov and .3gp.  When I tried to add them, a message

came up saying either the file wasn't known or was corrupted.  Any help?

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Community Expert ,
Jan 18, 2018 Jan 18, 2018

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This is the Adobe Media Server forum, not sure if you've reposted in the correct forum but an answer won't likely happen here. If I were to take a guess on the problem though, I'd think that maybe the codec of the original files isn't something AME can decode and as such is failing to re-encode them.

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