Creative Cloud marked one user for "not renew" help!

[38103TDN]

In Creative Cloud management I marked one user as to not renew but now after talking with the user they will be needing to use the Suite after the renewal date. I cannot find anyway to change it back to auto-renewal from "will expire on xx/xx/xxxx" ... I still have 3 weeks so it seems they would make it easy to change your mind.

Do I need to call or just wait for it to expire and then have to order it again?

[Steve Werner]

Moving to Creative Cloud forum

[John T Smith · Accepted solution]

I presume you are talking about a TEAM account?

Team license links that may help

-team plans https://creative.adobe.com/plans?plan=team

-http://www.adobe.com/creativecloud/buy/business.html

-https://helpx.adobe.com/contact/creative-cloud-teams.html for Team help

-manage your team account https://forums.adobe.com/thread/2107090

If you can't find help in the above, you will need to contact chat

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

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Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html