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Updated Reader - now can't see what PDFs look like

New Here ,
Jan 05, 2018 Jan 05, 2018

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Acrobat Reader updated today - now it says it is Adobe Acrobat Reader DC and has a black icon.  Yesterday, PDFs in a folder when displayed as "medium, large or extra large icon" showed an image of the pdf.  This function is crucial as we need to see at a glance the differences in drawings (say... "5281-02 and 5281-02-172") we store as PDFs.  Today all that displays is the logo icon, which is useless.  I cannot find an instruction or preference for display to show the document, not the Acrobat logo.

Is there such a direction, and if so, where or what is it?

If not, how do I get back to yesterday's Reader and the icon images I need?

Thanks all.

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Adobe Employee ,
Jan 19, 2018 Jan 19, 2018

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Hi Lauras,

Sorry for the delay in response.

Are you still facing this issue? If yes, try the troubleshooting steps given in this link which discuss the similar issue: pdf icons on desktop turn into black squares

Could you let us know dot version of Reader installed on the machine: Identify the product and its version for Acrobat and Reader DC

And, the operating system running on the machine?

Thanks,

Shivam

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