Print Orientation Randomly Changes

[hexclimber]

When I select a printing orientation it intermittently changes from what I selected in Page Setup (landscape or portrait) to another orientation (portrait or landscape). I have contacted Adobe support several times, and they have not been much help. The quality of support has declined recently..

[Rob_Cullen]

So what are you doing at the time when it changes? Details please.

It won't change landscape<>portrait without some intervention by mouse or keyboard (hands off) !

Are you selecting a Preset template?

[hexclimber]

Thanks, WobertC.  Not sure why I didn't get a notification that you had replied to my post...  To answer your question: It only happens when using a custom preset. If I select "Default Settings" it doesn't occur. At any rate. I spoke with Adobe support again(4th time) just now, and they tell me that this is now a known bug... Should be fixed in the next update, but in the meantime, they suggested printing out of Photoshop. Thanks for your help.

[Rob_Cullen]

I am not sure what you mean by "custom preset"  and "Default Settings". Can you explain more?

As for the "bug" - I am not "up-to-speed" on that topic as it hasn't hit my system to experience it, Although I have seen other forum posts with similar problems.

I do know that orientation (landscape/portrait) is embedded in any of the templates in the [Template Browser] panel.

So if you set the Printer dialog (from Page Setup...) to 'landscape' and then click on a template, it will change if this template was designed for a 'portrait' orientation.

The workflow must always be to start with [Page Setup...] first, then move to the panels on the right of screen to 'fine tune' the cell margins, etc.  Never then click back on a template because you then reset everything to the template.

(You can "Save" your own templates, or "update" a template if you want to change the options that it provides.)

Hopefully, Photoshop has been an interim alternative.

[hexclimber]

Thanks WobertC.  I am not using the templates for sizes... I think that the attached screen recording will be clearer than any explanation I could compose...

[hexclimber]

I believe the link to the screen recording will be clearer than any explanation I could compose...  Shared album - Jerry Cagle - Google Photos

[Rob_Cullen]

I get lost with Mac/Printer dual buttons for setup screens (I am Windows)

So sorry I cannot be of much more help.

but in your video there is one spot where you click on the "Portrait" orientation icon and the page turns to 'portrait'. Is this a step you are doing deliberately?  And why are you doing this if you want 'landscape' ?

[hexclimber]

I don't want landscape. I want portrait...

[Rob_Cullen]

I have not been of help to you so I will bug out.

Maybe re-post again with "3880" in the discussion header for other 3880 users to see. Or maybe Classic 7.2 will solve the problem when it is released.

Regards

[hexclimber]

OK. Thanks, WobertC. I really appreciate your help.

Best,

Jerry