Photoshop Elements 14: Error Message Not Enough RAM and Unable to Access Performance Settings

Report · Jan 13, 2018

Hi everyone! First of all, I'm not the most tech-savvy, so if you need to see information or something like that I will probably need to be walked through how to do it, but I am here to provide whatever you need to help me solve this issue. So, in the past I have been able to work fine with Elements 14, no problems whatsoever. I have had it for over a year, and really like it. However, just today, when I tried to open more than 3 photos I have been working on (I have opened over 20 on some occasions), I got an error message saying that I did not have enough ram. Then I tried to save just one picture, and got a similar message.

I did some digging in other forums and people were talking about going to Edit>Preferences>Performance, and I tried to do this, but then got the error message "An integer between 50 and 8 is required. Closest value inserted." No matter what I do, it will not let me access the performance tab. Even if I can get the preferences tab open, when I click on the tab for performance I get this same message.

I am very frustrated, and from what I have read about what others have tried. Uninstalling and reinstalling and a whole host of other rather difficult fixes have done nothing to help. I am hoping that this problem is somewhat know and/or is being worked on. Thanks! Feel free to ask me if you want screenshots of the error messages or other information, and I will try my best to get it to you.

I currently have 7.86 GB of RAM out of the 8 GB that my computer came with. 64 bit operating system.

Report · Jan 13, 2018

System Information:

Adobe Photoshop Elements Version: 14.1 (20151206.m.83730) x64

Operating System: Windows 10 64-bit

Version: 10System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 2

Logical processor count: 4

Processor speed: 2592 MHz

Built-in memory: 8049 MB

Free memory: 4478 MB

Memory available to Photoshop Elements: 8 MB

Memory used by Photoshop Elements: 100 %

Image tile size: 128K

Image cache levels: 6

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1080, right=1920

OpenGL Drawing: Disabled.

License Type: Perpetual

Application folder: C:\Program Files\Adobe\Photoshop Elements 14\

Temporary file path: C:\Users\thomp\AppData\Local\Temp\

Photoshop Elements scratch has async I/O enabled

Scratch volume(s):

Startup, 227.0G, 60.1G free

Required Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 14\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 14\Plug-Ins\

Additional Plug-ins folder: not set

Installed components:

ACE.dll ACE 2015/03/11-23:42:10 79.562242 79.562242

AdbePM.dll PatchMatch 0000/00/00-00:00:00 1. 1.

AdobeLinguistic.dll Adobe Linguisitc Library 9.0.0

AdobeOLS.dll Adobe Online Services 5.0

AdobeOwl.dll Adobe Owl 5.2.6

AdobePDFL.dll PDFL 2015/02/11-23:44:19 79.127349 79.127349

AdobePIP.dll Adobe Product Improvement Program 7.3.1.21

AdobeXMP.dll Adobe XMP Core 2015/03/30-23:40:42 79.157747 79.157747

AdobeXMPFiles.dll Adobe XMP Files 2015/03/30-23:40:42 79.157747 79.157747

adobe_caps.dll Adobe CAPS 9,0,0,5

AGM.dll AGM 2015/03/11-23:42:10 79.562242 79.562242

ahclient.dll AdobeHelp Dynamic Link Library 2.0.0.2

amtlib.dll AMTLib (64 Bit) 9.0.0.21 BuildVersion: 9.0; BuildDate: Mon Mar 9 2015 0:54:5) 1.000000

ARE.dll ARE 2015/03/11-23:42:10 79.562242 79.562242

AutoCropCore.dll SmartCrop 1.0.0.1

AXE8SharedExpat.dll AXE8SharedExpat 2015/03/13-23:40:54 79.562390 79.562390

AXEDOMCore.dll AXEDOMCore 2015/03/13-23:40:54 79.562390 79.562390

Bib.dll BIB 2015/03/11-23:42:10 79.562242 79.562242

BIBUtils.dll BIBUtils 2015/03/11-23:42:10 79.562242 79.562242

boost_date_time.dll photoshopdva 8.0.0

boost_signals.dll photoshopdva 8.0.0

boost_system.dll photoshopdva 8.0.0

boost_threads.dll photoshopdva 8.0.0

cast_api.dll Cast 1.0

cg.dll NVIDIA Cg Runtime 3.0.00007

cgGL.dll NVIDIA Cg Runtime 3.0.00007

CIT.dll Adobe CIT 2.3.7.33275 2.3.7.33275

CITThreading.dll Adobe CITThreading 2.3.7.33275 2.3.7.33275

CoolType.dll CoolType 2015/03/11-23:42:10 79.562242 79.562242

dvaaudiodevice.dll photoshopdva 8.0.0

dvacore.dll photoshopdva 8.0.0

dvamarshal.dll photoshopdva 8.0.0

dvamediatypes.dll photoshopdva 8.0.0

dvametadata.dll photoshopdva 8.0.0

dvametadataapi.dll photoshopdva 8.0.0

dvametadataui.dll photoshopdva 8.0.0

dvaplayer.dll photoshopdva 8.0.0

dvatransport.dll photoshopdva 8.0.0

dvaui.dll photoshopdva 8.0.0

dvaunittesting.dll photoshopdva 8.0.0

dynamiclink.dll photoshopdva 8.0.0

ems.dll Elements Organizer 14.0

ExtendScript.dll ExtendScript 2014/11/13-09:47:00 79.5553232 79.5553232

FaceDetector.dll FaceDetector 0000/00/00-00:00:00 2.0.1.1 2.0.1.1

icucnv40.dll International Components for Unicode 2013/02/25-15:59:15 Build gtlib_4.0.19090

icudt40.dll International Components for Unicode 2013/02/25-15:59:15 Build gtlib_4.0.19090

JP2KLib.dll JP2KLib 2015/03/15-23:45:24 79.257449 79.257449

libeay32.dll The OpenSSL Toolkit 1.0.1p

libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)

libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0

libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0

LogSession.dll LogSession 7.3.1.21

mediacoreif.dll photoshopdva 8.0.0

MPS.dll MPS 2015/03/11-23:42:10 79.562263 79.562263

pdfsettings.dll Adobe PDFSettings 1.04

Photoshop.dll Adobe Photoshop Elements Editor 14.0

platform.DLL Adobe Help System 1, 0, 0, 1

Plugin.dll Adobe Photoshop Editor 15.2

PSArt.dll Adobe Photoshop Elements Editor 14.0

PSViews.dll Adobe Photoshop Elements Editor 14.0

ScCore.dll ScCore 2014/11/13-09:47:00 79.5553232 79.5553232

ScriptUIFlex.dll ScriptUIFlex 2014/01/20-22:42:05 79.550992 79.550992

seledit.dll Seledit 1.0

ssleay32.dll The OpenSSL Toolkit 1.0.1p

svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0

tbb.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114

updaternotifications.dll Adobe Updater Notifications Library 9.0.0.3 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 9.0.0.3

updatersingleproduct.dll Adobe Updater Single Product Library 8.0.0.19 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 8.0.0.19

VulcanControl.dll Vulcan Application Control Library 5.0.0.82

VulcanMessage5.dll Vulcan Message Library 5.0.0.82

WRServices.dll WRServices Fri Mar 07 2014 15:33:10 Build 0.20204 0.20204

Required plug-ins:

Accented Edges 15.2

Angled Strokes 15.2

Auto Divide 12.0.1

Auto Shake Reduction 14.0

Average 15.2 (2014.2.0 x001)

Bas Relief 15.2

BMP 14.0

Camera Raw 9.5

Camera Raw Filter 9.5

Chalk & Charcoal 15.2

Charcoal 15.2

Chrome 15.2

Clouds 15.2 (2014.2.0 x001)

Color Halftone 14.0

Colored Pencil 15.2

Comic 13.0

CompuServe GIF 14.0

Conté Crayon 15.2

Correct Camera Distortion 14.0

Craquelure 15.2

Crop and Straighten Photos Filter 14.0

Crosshatch 15.2

Crystallize 14.0

Cutout 15.2

Dark Strokes 15.2

Difference Clouds 15.2 (2014.2.0 x001)

Diffuse Glow 15.2

Displace 14.0

Dry Brush 15.2

Extrude 14.0

FastCore Routines 15.2 (2014.2.0 x001)

Fibers 14.0

Film Grain 15.2

Filter Gallery 15.2

Fresco 15.2

Glass 15.2

Glowing Edges 15.2

Grain 15.2

Graphic Novel 13.0

Graphic Pen 15.2

Halftone Pattern 15.2

Ink Outlines 15.2

Lens Blur 15.2

Lens Flare 14.0

Liquify 14.0

Matlab Operation 15.2 (2014.2.0 x001)

Mezzotint 14.0

MMXCore Routines 15.2 (2014.2.0 x001)

Mosaic Tiles 15.2

Multiprocessor Support 15.2 (2014.2.0 x001)

Neon Glow 15.2

Note Paper 15.2

Ocean Ripple 15.2

OnEdge 1, 0, 0, 1

Paint Daubs 15.2

Palette Knife 15.2

Patchwork 15.2

Pen and Ink 13.0

Photocopy 15.2

Picture Package Filter 15.2 (2014.2.0 x001)

Pinch 14.0

Pixar 15.2 (2014.2.0 x001)

Plaster 15.2

Plastic Wrap 15.2

PNG 14.0

Pointillize 14.0

Polar Coordinates 14.0

Poster Edges 15.2

Radial Blur 14.0

Read Watermark 4.0

Reticulation 15.2

Ripple 14.0

Rough Pastels 15.2

Save for Web 14.0

ScriptingSupport 15.2

Shake Reduction 14.0

Shear 14.0

Smart Blur 14.0

Smudge Stick 15.2

Solarize 15.2 (2014.2.0 x001)

Spatter 15.2

Spherize 14.0

Sponge 15.2

Sprayed Strokes 15.2

Stained Glass 15.2

Stamp 15.2

Straighten and Crop Image 12.0.1

Straighten Image 12.0.1

Sumi-e 15.2

Texturizer 15.2

Tiles 14.0

Torn Edges 15.2

Twirl 14.0

Underpainting 15.2

Water Paper 15.2

Watercolor 15.2

Wave 14.0

WIA Support 15.2 (2014.2.0 x001)

Wind 14.0

ZigZag 14.0

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE

Installed TWAIN devices: NONE

Report · Jan 24, 2018

From another thread, and answer by JDH_2017  much kudos and thanks to him!

Photoshop 2018 Memory Issue

Under \HKEY_CURRENT_USER\Software\Adobe\Photoshop Elements\14. 0

Created a DWORD (32 bit value) called OverridePhysicalMemoryMB

Set it to a value less than the available RAM your system has, my System has 4 GB of RAM so I used the value 2048.

Now I can open 'Preferences>Performance' and change values.

I can see the reason why this works but not why Adobe have broken it.

Seemed to happen after I installed the Windows 10 Pro Insider Preview 17074.rs_prerelease_flt.180116-1539

but that might be coincidental.

Report · Aug 10, 2018

Spent two days uninstalling/reinstalling (3 times due to error messages) and updating Elements 14 and finally came across this. It's a Microsoft issue, not an Adobe issue. This is an easy to follow fix.

Photoshop RAM error in the 1803 update of Windows 10 - Microsoft Community

Report · Nov 25, 2019

The post states Elements 14 but the link is to Photoshop 18. Elements 14 has a 2G ram requirement.

Report · Oct 02, 2019

Just perfect. I've dealt with this issue for months and couldn't complete community projects because no one could help me fix it. Even dumped a lot of programs to free up RAM--some that I really need. You are a blessing. Thanks so much.

Adobe Community

Photoshop Elements 14: Error Message Not Enough RAM and Unable to Access Performance Settings