Photoshop cs6 lens profile missing

[KWACH1]

How do I fix this?

Photoshop camera raw unable to locate a matching lens profile automatically.

[JJMack]

I use Canon cameras and windows 10 CS6 ACR 9.1.1 has no problem finding my lens.  Adobe has installed many lens profiles.  Check to see if there are profiles installed for you cameras and lenses.   What OS do you use. I show the Windows 10 location Adobe uses here.

[KWACH1]

I should have said what I use. I have a desktop windows 10 and it works fine. on my 13in MacBook pro it doesn't.

[KWACH1]

[JJMack]

I do not use a mac use finder  see if you can find the LensProfiles tree and see it you see ones for you Camera/lens stored in there. Are ther installed?

[KWACH1]

Everything worked 2 days ago. So they should be installed. Idk wtf could of happened.

[JJMack]

There was a new update to CC 2018 yesterday.   Does finder find the lens profile tree?

[KWACH1]

I don't know how to find the lens profile tree in finder. And i saw cc had an update. Kelbyone posted that an update came out.

[Jeff Arola]

If in Camera Raw in the Lens Correction tab you select Canon where it says Make, does the right lens profile get selected?

[KWACH1]

No it does not. It doesn't work for some reason

[Jeff Arola]

On the mac side the lens profiles/camera profiles are located at

/Macintosh HD/Library/Application Support/Adobe/CameraRaw

If you don't see anything there, you can install the 10.1 adobe dng converter, which installs the same profiles as camera does.

Adobe - Adobe Camera Raw and DNG Converter : For Macintosh : Adobe DNG Converter 10.1

[KWACH1]

I tried that and I didn't find Canon. Why do you think Canons profiles are gone? I did update photoshop cs6 to 9.1.1

[Jeff Arola]

Your looking in Mac HD Library and not your User Library?

From your last screenshot, it seems all the profiles are missing, not just the Canon ones.

You can try Installing the 10.1 adobe dng converter, which installs the same profiles as camera does and see if you canon profiles come back.

Adobe - Adobe Camera Raw and DNG Converter : For Macintosh : Adobe DNG Converter 10.1

[KWACH1]

Mac library.  I installed the dng converter but I'm not sure how to use it. are there any videos out there?

[Jeff Arola]

No you don't have to use the dng converter, it's just a way of installing the needed profiles for camera raw.

Did you check camera raw in photoshop cs6 and see the profiles are back?

[KWACH1]

The profiles aren't back. Im thinking about uninstalling and reinstalling but not sure if they will come back.

[Jeff Arola]

So if you look in

/Macintosh HD/Library/Application Support/Adobe/CameraRaw

the folders are empty?

Could you post a screenshot of what you seeing when you go there?

What version of mac os are you using?

[KWACH1]

Im using high sierra 10.13.2

They are all back.

[KWACH1]

I don't know why there are not showing up.

[Jeff Arola]

Are any other drives connected to your Laptop and if so do things change if you Eject the drives and then try camera raw?

[KWACH1]

I have two hard drives in my laptop. I pulled the cd drive out like a year ago.

[KWACH1]

I don't have an external drive plugged in

[Jeff Arola]

What about the Time Capsule?

[KWACH1]

I just checked and its not connected

[Jeff Arola]

See if resetting the camera raw preferences makes any difference.

The screenshot below shows it being done from Bridge.