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i have reached the minimum payout amount but still cannot make a withdrawl

New Here ,
Apr 25, 2017 Apr 25, 2017

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i have reached the minimum payout amount but still cannot withdraw my money

its been more than 45 days i wait from my first photo sold

can you help me to fix this problem please

thanks

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correct answers 1 Correct answer

Adobe Employee , May 01, 2017 May 01, 2017

Your first sale happened on March 30. For security reasons, your first conversion request cannot be submitted until 45 days have passed from the time of the first sale. You've got about 2 weeks to go.

Thank you for your patience,

Mat Hayward

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Adobe Employee ,
May 01, 2017 May 01, 2017

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Your first sale happened on March 30. For security reasons, your first conversion request cannot be submitted until 45 days have passed from the time of the first sale. You've got about 2 weeks to go.

Thank you for your patience,

Mat Hayward

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New Here ,
Jan 25, 2018 Jan 25, 2018

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Please I have same problem and my first sale it was more than 45 day

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Advocate ,
Jan 25, 2018 Jan 25, 2018

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Hi,

Have you reached the minimum amount of 50 credits in your account? Below this, conversion is not possible.

Greets,

v.poth

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New Here ,
Jan 25, 2018 Jan 25, 2018

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Yes I have 60$

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Advocate ,
Jan 25, 2018 Jan 25, 2018

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Hi,

Have you submitted the necessary tax form with the registration and have it already been confirmed? If yes, i recommend you to contact the support to check other reasons.

Greets,

v.poth

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