• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Why "Synchronize Folder" only imports some photos and not all?

New Here ,
Jan 24, 2018 Jan 24, 2018

Copy link to clipboard

Copied

Hi,

Ofen I use the "Synchronize Folder" feature to import photos into a folder but it oftne only imports some of the photos from a folder an not all.

I gives the erro taht the "Files appear to be unsupported or damaged"; that is stranged from the same batch of photos Lighroom will import 60 photos but not the other 70 photos.

I tried to 'Import to Folder' it says Preview unavailable for this file.

All files show properly in Google Photos and on my Mac.

Is there another way to import the photos into Lightroom?

The best,

-BrianP

Views

399

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 24, 2018 Jan 24, 2018

Copy link to clipboard

Copied

Is it possible that the photos being skipped are ones you previously imported? What file formats are the images in the folder?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 25, 2018 Jan 25, 2018

Copy link to clipboard

Copied

Hi,

I see that some of the photos were already imported but there is a batch that hasn't been.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 24, 2018 Jan 24, 2018

Copy link to clipboard

Copied

What is the source (camera type) and the format of the photos?

What is the exact (numbers, nor latest or alike) version of LR you are using?

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 25, 2018 Jan 25, 2018

Copy link to clipboard

Copied

Hi,

The photos were taken either from my iPhone 7 in the format HEIC. It imported other photos in the same series on of shots.

The Lightroom Version is 7.1.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jan 25, 2018 Jan 25, 2018

Copy link to clipboard

Copied

Lightroom Classic CC (version 7.1) cannot import HEIC photos (as of today).

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 26, 2018 Jan 26, 2018

Copy link to clipboard

Copied

LATEST

Hi,

In the same photoshoot, Lighroom did import some of the photos but not others.

Considering iPhones shoot in HEIC format, I suspect Lighroom will soon be able this file format.

I hope.

-BrianP

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines