Lightroom membership unactivated?

[josem3506491]

I have had the adobe photography plan for over a year now and I have recently gotten a mac book pro and I am trying to log into lightroom and it keeps telling me that I do not have a current membership, but a payment was made for it on 1/9/18????? Ive logged out of my old computer and tried to log into the new one but I still got the same message. Lightroom works fine on my old computer, even when logged out so im not sure whats going on.

[John T Smith]

Does your Cloud subscription properly show on your account page?

https://www.adobe.com/account.html for subscriptions on your Adobe page

If you have more than one email, are you sure you are using the correct Adobe ID?

.

If yes

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

If no

This is a public forum, not Adobe support... you need Adobe staff to help

Adobe contact information - https://helpx.adobe.com/contact/support.html

Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

-Select your product and what you need help with

-Click on the blue box "Still need help? Contact us"

[josem3506491]

I have done all of that. the issue is that it doesn't show up on my products page, thats why i'm so confused. most likely I will try calling tomorrow.