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Seriennummer für Lightroom 5 erscheint im account. Trotzdem keine LIZensierung möglich

New Here ,
Jan 22, 2018 Jan 22, 2018

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ich habe Lightroom 3 + 4 + 5 auf dem Mac. 3 +4 funktioniert. 5 ist ein update, genau wie 4. Im Account erscheint 3 +5 . Trotzdem meldet Lightroom 5 beim Lizensieren, daß die Seriennummer ungültig ist.

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correct answers 1 Correct answer

Adobe Employee , Jan 26, 2018 Jan 26, 2018

Hi Winfrieds,

Sorry to hear that you're getting an invalid serial error, please try the solution mentioned & let us know if it helps:

Delete the activation database files

Activation database files that are corrupted or have incorrect file permissions can prevent your product from installing correctly.

  • Delete the Adobe PCD folder and caps.db file from the following locations:Windows:
    • \Program Files\Common Files\Adobe\Adobe PCD
    • \Program Files\Common Files\Adobe\caps\caps.db
    Mac OS:
    • /Library/Application S
...

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Adobe Employee ,
Jan 26, 2018 Jan 26, 2018

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Hi Winfrieds,

Sorry to hear that you're getting an invalid serial error, please try the solution mentioned & let us know if it helps:

Delete the activation database files

Activation database files that are corrupted or have incorrect file permissions can prevent your product from installing correctly.

  • Delete the Adobe PCD folder and caps.db file from the following locations:Windows:
    • \Program Files\Common Files\Adobe\Adobe PCD
    • \Program Files\Common Files\Adobe\caps\caps.db
    Mac OS:
    • /Library/Application Support/Adobe/Adobe PCD
    • /Library/Application Support/Adobe/caps/caps.db
  • Restart your Adobe application. Enter the serial number when prompted.If you are not prompted to enter a serial number or the application won't open, uninstall and reinstall the application.
  • Uninstall the application, if necessary. For Creative Suite applications, uninstall the entire Creative Suite, not just a single application.Note:If you are having problems with a stand-alone version of Lightroom, you must uninstall several files manually, after running the uninstaller. For instructions, see Uninstall Lightroom manually.
  • Reinstall the applications, using the Creative Suite installer and serial number.Note:You can download the product directly from the Other downloads page on adobe.com, and then reinstall.
  • Start your application.

Regards,

Sahil

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New Here ,
Jan 27, 2018 Jan 27, 2018

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Thank you Sahil, another collegue from you helped me in the meantime. LR5 is already running on my MAC

Regards

Winfried

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