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Acrobat and Acrobat DC freeze upon launch — Mac OSX High Sierra 10.13.2

New Here ,
Jan 26, 2018 Jan 26, 2018

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Hi,

I've been unable to use Acrobat (for some reason I have two versions) since I upgraded to High Sierra 10.13.2. It opens, but freezes immediately when I try to open a document or do anything else. I have a MacBook Pro (15-inch, 2016). From digging through these forums I now see that I should never upgrade my OSX and expect anything Adobe to work, but alas! A bit late this time. All of my other Adobe applications are working (though it takes a good 4 minutes for ID / AI / PS to launch).

I have tried most of the things listed here:

Troubleshoot Mac OS 10.x system errors, freezes | Adobe software

I've uninstalled and re-installed at least 5 times, rebooted, checked for updates, etc. Acrobat works fine when I'm in minimized/safe mode, but I don't understand what that means I should do in order to make it work in regular mode.

Please send help!

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General troubleshooting

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Adobe Employee ,
Mar 13, 2018 Mar 13, 2018

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Hi Julial,

Sorry for the delayed response.

Are you still facing this issue? If yes, could you try troubleshooting steps given below:

Click on the Apple icon in the top-left corner of the screen > System preferences

Click Extensions > uncheck the box next to the extension to disable it.

Reboot the machine and check.

Also, let us know Acrobat version you have on the machine? To check the version: Identify the product and its version for Acrobat and Reader DC

Thanks,

Shivam

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New Here ,
May 28, 2018 May 28, 2018

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Hi Shivam,

Thanks for your note! I am still facing this issue. And, when I followed your directions, I don't have any Adobe extensions listed.

I am apparently using Acrobat Pro DC Version 2018.011.20038.

Is there anything else you would recommend?

All the best,

Julia

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Adobe Employee ,
May 29, 2018 May 29, 2018

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Hi Julia,

Could you try installing the latest patch 18.011.20040 from this link: 18.011.20040 Planned update, May 14, 2018 — Release Notes for Acrobat DC Products , reboot the machine and check.

Thanks,

Shivam

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New Here ,
Jun 20, 2018 Jun 20, 2018

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Hi Shivam,

Thanks for your suggestion! I tried it, but no luck unfortunately . Let me know if you have any other ideas!

All the best,

Julia

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Adobe Employee ,
Jun 28, 2018 Jun 28, 2018

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Hi Julia,

Could you try disabling login items using the steps given in the following link, and then launching Acrobat and check.

macOS Sierra: If you think you have incompatible login items

You may also visit this link which explains about: safe mode to isolate issues with your Mac - Apple Support

-Shivam

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