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plan and membership questions

New Here ,
Jan 27, 2018 Jan 27, 2018

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Hello, so my plan doesn't show up when I log into my account but I was still charged the 9.99 for this month. so what am I being charged for if my account shows that I don't have a plan anymore?

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Creative Cloud

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Community Expert ,
Jan 27, 2018 Jan 27, 2018

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That suggests that you're signing in with a different Adobe ID to the one you're being charged for.

Have you inadvertently created multiple Adobe ID's? Perhaps when downloading trial versions?

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