Photoshop does'nt open any png's correctly

[Studio van der Velde]

Dear readers,

Im working on a mac and since i have the new PS 2018, every screenshot (for example a website) i take it wont open normally, instead i get a lot of disturbed colors and sometimes even other work through (i've opened and worked on before, which is closed now) the image. If i select the crop tool and press enter the image changes completely every time. It's kinda artful, but really anoying if you want to continu your job.

Last week i worked at a design agency, they had the same issue, does anybody have the answer for this problem?

Below is what photoshop creates from a normal website screenshot

[c.pfaffenbichler]

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue?

Unfortunately this is no proper solution as it invalidates GPU dependent features (like the Rotate View Tool and some Filter acceleration for example) but it indicates problems with the GPU driver or the OS.

What have you done for trouble-shooting so far?

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

[Studio van der Velde]

Thanks for the quick help, when i turned the "use graphics processor" off, it opened the png normal.

I still find it strange that illustrator opens the png file normal, and photoshop freaks out with it.

[c.pfaffenbichler]

The two application probably utilise the GPU differently and are thus affected differently if the driver or hardware diverges from an ideal state, whatever that may be.

[Studio van der Velde]

Well big thanks to you anyway, because fixing this makes my day!

[Pete.Green · Accepted solution]

This issue should be fixed with the Photoshop CC 2018 (19.1.2) update which is now available.

Please install the update and let us know if you still see this issue.

To update, click Update next to Photoshop CC in the Creative Cloud desktop application.

If you don't see the update right away, click the 3 dots in the upper right and choose Check for App Updates.

Regards

Pete

[Studio van der Velde]

The issue is fixed, everything works perfect again after the update. Thanks for the reply!

[Pete.Green]

Thank you for confirming Tjeerd, glad it's fixed for you.

Regards

Pete