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Acrobat XI Crashes - MSVCR100.dll

New Here ,
Jan 29, 2018 Jan 29, 2018

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I have recently moved my Acrobat XI to a new computer and now it crashes a few seconds after opening any document with the faulting app listed as MSVCR100.dll.  I have repaired, reinstalled Acrobat and installed a new C++ from Microsoft.  No fix.  Could someone please help?  Here are the details:

Dell Precision 7510 w/ Win 7 Pro 64-bit

From Acrobat:

Problem signature:

  Problem Event Name:    APPCRASH

  Application Name:    Acrobat.exe

  Application Version:    11.0.23.22

  Application Timestamp:    59f9d04e

  Fault Module Name:    MSVCR100.dll

  Fault Module Version:    10.0.40219.332

  Fault Module Timestamp:    4e1a9f56

  Exception Code:    40000015

  Exception Offset:    0008d6fd

  OS Version:    6.1.7601.2.1.0.256.48

  Locale ID:    1033

  Additional Information 1:    07df

  Additional Information 2:    07dff3b8aec52997944f16ca6509db75

  Additional Information 3:    82a8

  Additional Information 4:    82a8414bdfe80fff8fd4709fc1eb03bf

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New Here , Jan 30, 2018 Jan 30, 2018

Yes, I did that but it didn't solve the problem.  Fortunately, though, the problem that had persisted since installation has since been resolved.

Since Acrobat was not functional and I had no way to view a pdf, I resorted to Reader to view a file.  After viewing my document with Reader, I opened it a second time with my default pdf program, which is Acrobat.  Acrobat opened right up without a problem and it hasn't crashed since. 

I'm not sure what effect opening Reader for the first time would h

...

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Adobe Employee ,
Jan 30, 2018 Jan 30, 2018

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Hi Rhoaderm,

Could you please confirm if you have tried installing MS Visual C++ 2010 on machine? If not, try downloading it using following link: Download Microsoft Visual C++ 2010 SP1 Redistributable Package (x86) from Official Microsoft Downloa...

You may refer to the following thread which discuss the same issue: Hi I have a problem after install my CS6.  It keeps saying MSVCR100.dll was not found

Thanks,

Shivam

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New Here ,
Jan 30, 2018 Jan 30, 2018

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Yes, I did that but it didn't solve the problem.  Fortunately, though, the problem that had persisted since installation has since been resolved.

Since Acrobat was not functional and I had no way to view a pdf, I resorted to Reader to view a file.  After viewing my document with Reader, I opened it a second time with my default pdf program, which is Acrobat.  Acrobat opened right up without a problem and it hasn't crashed since. 

I'm not sure what effect opening Reader for the first time would have, but whatever it was, it fixed the problem with Acrobat.  Very strange for sure, but solved nonetheless.

Thank you for responding to my issue.

Rob

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Adobe Employee ,
Jan 30, 2018 Jan 30, 2018

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Glad to hear that the issue has been resolved.

Shivam

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