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I have recently moved my Acrobat XI to a new computer and now it crashes a few seconds after opening any document with the faulting app listed as MSVCR100.dll. I have repaired, reinstalled Acrobat and installed a new C++ from Microsoft. No fix. Could someone please help? Here are the details:
Dell Precision 7510 w/ Win 7 Pro 64-bit
From Acrobat:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Acrobat.exe
Application Version: 11.0.23.22
Application Timestamp: 59f9d04e
Fault Module Name: MSVCR100.dll
Fault Module Version: 10.0.40219.332
Fault Module Timestamp: 4e1a9f56
Exception Code: 40000015
Exception Offset: 0008d6fd
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 07df
Additional Information 2: 07dff3b8aec52997944f16ca6509db75
Additional Information 3: 82a8
Additional Information 4: 82a8414bdfe80fff8fd4709fc1eb03bf
Yes, I did that but it didn't solve the problem. Fortunately, though, the problem that had persisted since installation has since been resolved.
Since Acrobat was not functional and I had no way to view a pdf, I resorted to Reader to view a file. After viewing my document with Reader, I opened it a second time with my default pdf program, which is Acrobat. Acrobat opened right up without a problem and it hasn't crashed since.
I'm not sure what effect opening Reader for the first time would h
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Hi Rhoaderm,
Could you please confirm if you have tried installing MS Visual C++ 2010 on machine? If not, try downloading it using following link: Download Microsoft Visual C++ 2010 SP1 Redistributable Package (x86) from Official Microsoft Downloa...
You may refer to the following thread which discuss the same issue: Hi I have a problem after install my CS6. It keeps saying MSVCR100.dll was not found
Thanks,
Shivam
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Yes, I did that but it didn't solve the problem. Fortunately, though, the problem that had persisted since installation has since been resolved.
Since Acrobat was not functional and I had no way to view a pdf, I resorted to Reader to view a file. After viewing my document with Reader, I opened it a second time with my default pdf program, which is Acrobat. Acrobat opened right up without a problem and it hasn't crashed since.
I'm not sure what effect opening Reader for the first time would have, but whatever it was, it fixed the problem with Acrobat. Very strange for sure, but solved nonetheless.
Thank you for responding to my issue.
Rob
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Glad to hear that the issue has been resolved.
Shivam