LR6 not starting

[Viebie]

Hi all,

I've been using LR6 for about 2 years now and the last year I encounter a few major problems that occur over and over again. It has been solved a few times by customer support, but it just happens over and over again and now I'm desperate because I can't use it again! The two main issues are:

1. Every now and then I get a message that my trial version has expired and that I should buy a license. I can't do anything about it so I have to get customer support to get rid of it. The solution is to uninstall it and download it again and re-install it. This is what happened last week again. Yesterday I contacted support again for this and I did exactly what they told me to as explained in the previous sentence. But then the second issue occurred, see below.

2. Every now and then, when starting up LR, the start-up screen appears, but it disappears again after a few seconds of loading. I then get the message to send a crash report to Apple, you know, the usual one. There is no way LR will start up. So I can't use it at all. This happened yesterday after I downloaded and re-installed as I was told by customer support.

I have a Macbook Air with OS High Sierra running on it.

This drives me completely crazy. I have spent so much time already on getting this program to work properly. I think I should get a refund or something, because it clearly doesn't work. Also, the last time I contacted customer support for the second issue that occurred yesterday I was simply put on hold for ages and then I was referred to this forum. So I really hope it can get solved once and for all. Please help me!

Thanks.

Arjen

[AxelMatt]

Try to deactivate the GPU support -> Adobe Lightroom GPU Troubleshooting and FAQ

Take a look especially on Solution 2 -> Manually deactivation.

Have you install the latest version of Lightroom 6, its version 6.14

Axel

[Viebie]

Thanks Axel. I've done that before and it helped for a while only. Also, when I now open that file in the text editor, there is only one mention of 'autoBahn' and that's not the one they are talking about in the solution given since there is no mention of ' = true' (or false) of it.

I have installed the latest version yes, I used a link that I was directed to by customer support themselves.

[AxelMatt · Accepted solution]

Please enter the line useAutobahn=false manually in the file com.adobe.Lightroom6.plist.

[Viebie]

That worked, thanks a lot!

[Viebie]

The only thing is, this will happen again and again, just a matter of time before either one of the two problems arises again