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ADE crashing on Win10 64x

New Here ,
Mar 10, 2016 Mar 10, 2016

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ADE (tried with 3.0 & 4.5) running on Win10 64x freezing/crashing/not responding after downloading any eBook.

I get no error messages. Just says fulfilling download, eBook appears but cannot click on anything or even close the program as has crashed. I force close ADE and re-open but eBook disappeared. I have to re-install ADE to get it to load back up but get the same crash every time.

Please help

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correct answers 1 Correct answer

LEGEND , Mar 15, 2016 Mar 15, 2016

Closed Digital Edition.

Remove My Digital Edition Folder under you Documents.
Right click on Digital Edition and choose run as admin.

Then go to File > Add to Library.

Choose the File.

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LEGEND ,
Mar 10, 2016 Mar 10, 2016

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Try right Click on Digital Edition and Run as Admin.

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New Here ,
Mar 10, 2016 Mar 10, 2016

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No dice - when trying the above the acsm doesn't seem to open and the download does not therefore initiate.

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LEGEND ,
Mar 10, 2016 Mar 10, 2016

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Has you try again download with a other internet browser?

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New Here ,
Mar 14, 2016 Mar 14, 2016

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Same problem when downloading the .acsm file in IE as in Chrome.

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LEGEND ,
Mar 14, 2016 Mar 14, 2016

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But you can found the .ACSM File on your Device?

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New Here ,
Mar 15, 2016 Mar 15, 2016

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Yes. The problem here is with the Digital Editions program freezing (as explained in my original post), not with the download of the .acsm file.

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LEGEND ,
Mar 15, 2016 Mar 15, 2016

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Closed Digital Edition.

Remove My Digital Edition Folder under you Documents.
Right click on Digital Edition and choose run as admin.

Then go to File > Add to Library.

Choose the File.

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New Here ,
Jan 31, 2018 Jan 31, 2018

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AE worked fine until last Win10 update, since then books download OK but will not open - 'AE not responding'.  Spent last 2 days trying to resolve without success.  So changed to Overdrive which works fine

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