CC Illustrator 2018 'Application Not Responding' on opening app

[siobhanf32983091]

CC Illustrator 2018 'Application Not Responding' every time I open the app. I have a new iMac, OS X El Captain, 10.11.6 etc. And all my other CC apps work. However once I installed 2018, upgrading from 17, it has caused me trouble. Often I can't open it.

I went back to 17 for a while. Tried to go back to 18, and have the same problem. Additionally have uninstalled and reinstalled.

Any suggestions / Help appreciated.

[Bill Silbert]

When you installed CC 2018 did you have "Import previous settings and preferences" checked in the Advanced Options that appeared during the install (it is the default)? This has caused serious performance issues for many. To read more about this and how to deal with it please see this post from the Illustrator FAQ: CC 2018 Illustrator—Don't Import previous settings and preferences

[Srishti Bali]

Hi siobhanf,

Please try resetting preferences for Illustrator and check how it works?

How to set preferences in Illustrator

Regards,

Srishti

[Srishti Bali]

Hi siobhanf,

I would like to know if the steps suggested above worked for you, or the issue still persists.

Kindly update the discussion if you need further assistance with it.

Thanks,

Srishti