Adobe Stock Cancellation – 60 days free

[vincentr72891113]

Hi Berverley,

I think i'm one more with this issue. I can't cancel my subscription to adobe stock because after i click on "manage plan" notthing ever appear. I'm still in my trial month and i alredady block the payment from my paypal by safety. 

Like i don't want to wait and see if the payment it's reject or not, could you cancel my subsciption properly please

Thanks for your help

[twaritar3263062]

Branching into a new discussion,

Hi Vincent,

Sorry to hear that you are facing issues while cancelling your Stock subscription. I did go through your account details and noticed that you have 10 images a month (one-year) subscription which was purchased on 16th of January 2018.

Also, I see you have an on-demand purchase as well for which you were charged 76.79 EUR on 16th January 2018.

Note: On-demand purchases are not refundable.

If I understand correctly, you want to cancel your Stock subscription (10 images a month one-year plan). Please confirm the same so that I can further assist you.

You may also contact our support team Support FAQ: How can I contact Adobe for support?  for the cancellation requests.

Regards

Twarita

[vincentr72891113]

Hi Twarita

I do not expect to be refund for my on-demand purchases of course but yes i confirm i want to cancel my Stock subscription of 10 images a month please.

Let me know if i have something to do on my side to make the process easier.

Thanks for your quick answer

Best regars

Vincent

[twaritar3263062 · Accepted solution]

Vincent,

Please check your private message for more information.

Regards

Twarita