Lightroom Keeps Crashing

[barclayb19995441]

My lightroom keeps crashing on me and seems very slow.  Here are the errors I'm getting

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: lightroom.exe
P2: 6.10.1.10
P3: 591f413f
P4: CameraRaw.dll
P5: 6.10.1.10
P6: 591f3fe9
P7: c0000005
P8: 00000000004abf67
P9:
P10:

====================

Faulting application name: lightroom.exe, version: 6.10.1.10, time stamp: 0x591f413f
Faulting module name: CameraRaw.dll, version: 6.10.1.10, time stamp: 0x591f3fe9
Exception code: 0xc0000005
Fault offset: 0x00000000004abf67
Faulting process ID: 0x2c60
Faulting application start time: 0x01d2ee091c86b4eb
Faulting application path: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe
Faulting module path: C:\Program Files\Adobe\Adobe Lightroom\CameraRaw.dll
Report ID: 1aeed046-8b9e-494a-8172-ba8dfb8d9637
Faulting package full name:
Faulting package-relative application ID:

====================

Lightroom version: CC 2015.10.1 [ 1117303 ]
License: Creative Cloud
Operating system: Windows 10
Version: 10.0
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 3.6 GHz
Built-in memory: 16349.5 MB
Real memory available to Lightroom: 16349.5 MB
Real memory used by Lightroom: 1801.4 MB (11.0%)
Virtual memory used by Lightroom: 2153.1 MB
GDI objects count: 648
USER objects count: 2232
Process handles count: 5544
Memory cache size: 687.2MB / 3831.3MB (17.9%)
Maximum thread count used by Camera Raw: 4
Camera Raw SIMD optimization: SSE2
Camera Raw virtual memory: 1062MB / 8174MB (12%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080, 2) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
AMD Radeon R7 370 Series

Check OpenGL support: Passed
Vendor: ATI Technologies Inc.
Version: 3.3.13474 Core Profile Context 22.19.162.4
Renderer: AMD Radeon R7 370 Series
LanguageVersion: 4.50

Application folder: C:\Program Files\Adobe\Adobe Lightroom
Library Path: E:\BBB Files\Lightroom\Lightroom 5D III\Canon 5D III\Canon 5D III.lrcat
Settings Folder: C:\Users\barkster\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Canon Tether Plugin
3) ColorChecker Passport
4) Facebook
5) Flickr
6) Leica Tether Plugin
7) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 1002
Device : 6810
Subsystem : 73701682
Revision : 0
Video Memory : 2029
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers (High Definition Audio Device)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: LR5x8
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: AMD Radeon R7 370 Series
GL_SHADING_LANGUAGE_VERSION: 4.50
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 4.5.13474 Compatibility Profile Context 22.19.162.4
GPUDeviceEnabled: false
OGLEnabled: true

[AxelMatt]

It can be a problem with your graphic card oder driver.

Take a look here: https://helpx.adobe.com/lightroom/kb/lightroom-gpu-faq.html#troubleshooting

Axel

[johnrellis · Accepted solution]

More specifically, it looks like you've got AMD Radeon driver version 17.4.4, which according to Adobe has a bug that crashes LR.   See this bug report in the official Adobe feedback forum: Lightroom: Crashing with GPU acceleration on (AMD Radeon driver 17.4.4) | Photoshop Family Customer ... .   As described in that topic, you have several workarounds:

- Disable the graphics processor via Preferences > Performance > Use Graphics Processor.  The GPU doesn't help LR much unless you're on a 4K or 5K display, which you're not.

- Fiddle with the AMD Settings utility, as described in the bug report.

- Rollback the AMD driver to 17.4.3, also described in the report.

If you add your me-too vote and follow that topic, you'll be notified when the status changes.  A senior Adobe engineer has said that the next release of the AMD driver should have a fix (no word on when that might be): Lightroom: Crashing with GPU acceleration on (AMD Radeon driver 17.4.4) | Photoshop Family Customer ...

[barclayb19995441]

Thanks for replies, I'll disable GPU in preferences and see if that helps.  I changed the driver and still crashes.  I need a better video card.

[zachary777]

I am having similar problems too. I have a plugin paletteapp2 using it light room works fine except mostly when i delete a photo light room crashes. other things are going from editing to lib ray and back can crash it to. would it be the same problem or something else.