Importing Video into Photoshop

[barnymobil59]

When attempting to import a video into Photoshop (CC2018 and Mac Pro Sierra) file loads halfway and then error message : Could not complete your request because the DynamicLink Media Server is not available. (Clearly there in Documents).

Works perfectly well on my iMac. I can find nothing helpful in the forums or on the web. We have uninstalled Photoshop and reinstalled and restarted. Nothing makes any difference.

[barnymobil59 · Accepted solution]

Question answered by Adobe chat. Installing and opening video file in CC2017 reinstalled a missing component. works fine in CC 2018 now.

[david seay productions]

What component did you install?