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Hello
I installed LR classic on my macbookpro (which is recent) and associated my catalog.
Since I can not import anymore because LR bug.
I have to force the stop anytime
Then sometimes when I restart LR, if I press directly on the good source it starts to imported after long minutes. otherwise I have to restart the application.
1. do you know the problem
2. do you know if you can unintall LR and reinstall it by collecting all the catalog
Thank you for your help
David
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Hello David,
Unfortunately you've left out information necessary to diagnose your problem. Please let us know:
OS Version Number:
Lightroom Classic Version Number: (Help>System Info…)
Import source: Card? Camera? Hard Disk location?
Error messages?
It is possible that an uninstall/reinstall will help you and that your issues are due to a bad installation. If you choose to go that way, your catalogs should remain untouched. HOWEVER a backup is always prudent!
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Hello Rikk, thank for your answer
I put look below the info you asked me
INFOS Lightroom and macOS
Version Lightroom Classic: 7.1 [ 1148620 ]
Système d'exploitation : Mac OS 10
Version : 10.12.6 [16G29]
Architecture de l'application : x64
Nombre de processeurs logiques: 8
Vitesse du processeur : 2.9 Ghz
Mémoire intégrée : 16 384.0 Mo
Mémoire réelle disponible pour Lightroom : 16 384.0 Mo
Mémoire réelle utilisée par Lightroom : 2 394.1 Mo (14.6%)
Mémoire virtuelle utilisée par Lightroom : 5 338.1 Mo
Taille de la mémoire cache : 532.1Mo
Informations relatives au processeur graphique :
Metal: AMD Radeon Pro 460
IMPORT SOURCE
This is the same problem for alls kinds of import.
SD Cards
HardDisk internal or external
All Time when I made one click in the import menu
ERROR MESSAGE
Nothing, only the colored Apple's round
NOTES
My catalog contains almost 200,000 files but was working before
thanks again
david
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My next step would be to
1.Backup.
2.Uninstall.
3.Restart the computer.
4. Install.
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Hello Rikk
I uninstall LR ( with keep the preferences )
Restart the computer and instal LR
But the the problem is always the same...LR bug
What I have to do
Thank for your help
david
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Have to tried to deactivate the GPU support?
Adobe Lightroom GPU Troubleshooting and FAQ
Try to reset the Lightroom preferences.
https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/
Axel
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Hello Axel
Thank for your answer
( reset the Lightroom preferences.) this solution does not seem simple to me, but I can try (my English is bad)
I just want to be sure that in case of mistake it will not affect my catalog
( deactivate the GPU support ) I think my graphics card is good because my mac is recent should I really do that ?
I could try that after uninstall/reinstall LR classic ?
Sorry a'm so bad in this kind of problem
Here some information of my system
Version Lightroom Classic: 7.1 [ 1148620 ]
Système d'exploitation : Mac OS 10
Version : 10.12.6 [16G29]
Architecture de l'application : x64
Nombre de processeurs logiques: 8
Vitesse du processeur : 2.9 Ghz
Mémoire intégrée : 16 384.0 Mo
Mémoire réelle disponible pour Lightroom : 16 384.0 Mo
Mémoire réelle utilisée par Lightroom : 2 394.1 Mo (14.6%)
Mémoire virtuelle utilisée par Lightroom : 5 338.1 Mo
Taille de la mémoire cache : 532.1Mo
Informations relatives au processeur graphique :
Metal: AMD Radeon Pro 460
thanks again
david
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davidw85677612 schrieb
( deactivate the GPU support ) I think my graphics card is good because my mac is recent should I really do that ?
I could try that after uninstall/reinstall LR classic ?
Whether the graphics card is good or bad does not matter here, because there could be some incompatibilities between LR and the graphic driver. So deactivate the support and try again.
Resetting the LR preferences doesn't have any effects to you catalog.
Axel
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Axel,
I Resetted the LR preferences
But the the problem is always the same
Then I deactivated the GPU support
And I still have the same bug
Should I reactive it ?
Thank
david
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If you don't have other issues you can reactive the GPU support.
There are a lot of entries in the relevant forums with the same problem. Take a look here:
Lightroom CC Classic crashes during import
I don't use a Mac, I'm using Windows, so I don't have so much experience about this operating system.
Axel