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Re: Accidental Download

New Here ,
Feb 06, 2018 Feb 06, 2018

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But, how do we alleviate this issue in the future? For Example, I inadvertently did the same thing just now, and I don't know how to undo it or how to actually contact anyone to get help... This is an old post, so is this even going to be answered?? Hellllpppppp!!!!!!

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correct answers 1 Correct answer

Adobe Employee , Jan 08, 2019 Jan 08, 2019

Hi Rob,

Sorry to hear that.

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Adobe Employee ,
Feb 06, 2018 Feb 06, 2018

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Branching to a new discussion,

Hi Toni,

We are sorry for the inconvenience caused. Please share the image ID which you have accidentally licensed so that we can further assist you.

Regards

Twarita

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New Here ,
Jan 07, 2019 Jan 07, 2019

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I accidentally licensed a photo as well. AdobeStock_119903232

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Adobe Employee ,
Jan 08, 2019 Jan 08, 2019

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Hi Rob,

Sorry to hear that.

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Jan 08, 2019 Jan 08, 2019

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Great. Thanks.

Rob Maccabee

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Adobe Employee ,
Jan 08, 2019 Jan 08, 2019

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You are welcome!

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