Copy link to clipboard
Copied
Latest Indesign CC
Windows 10, i7, Quadro M1200
Ultra HD screen
Guys,
I'm going crazy about the top menu in Indesign (and Muse).
Every time I click a menu item, it selects the one to the right of it.
I cannot access any of the menus... basically making Indesign quite useless to me.
This strange offset with the mouse clicks happening since the latest update.
Btw: Same issue in Muse and Indesign!
Not in Illustrator, After Effects or Photoshop
Seems to me this is a programming bug or issue with supporting my screen / resolution.
Any word on this?
P.S. Made a similar post in the Muse forums, see UI bug in the top menu in 2017?
I have found the cause of the bug in Muse and Indesign..
In my setup I have 2 screens. One has a higher resolution than the other (4K vs FullHD).
In Windows 10: One screen is set to 200% DPI and the other to 175% DPI. This is also recommended by Windows (it says: recommended).
Apparently, Muse and InDesign cannot deal with this DPI inconsistency across screens and topmenus fail to work.
If I set the DPI to the same (which is really undesired, making everything either too big or too small on one scre
...Copy link to clipboard
Copied
Reset preferences.
Copy link to clipboard
Copied
I've reset the preferences and checked the troubleshoot guide.
But I'm going to be honest here and say that it is very hard for me to believe that clearing preferences can resolve an issue of invalid mouse event handling (mouseOver/Out/Click) in InDesign's application logic. I'd rather believe this is a bug in InDesign where it does not deal with Windows DPI settings correctly on 4K screens.
Copy link to clipboard
Copied
I've reset the preferences and checked the troubleshoot guide.
Have you cleared your caches? They are often the culprit with interface problems.
C:\Users\<USER>\AppData\Local\Adobe\InDesign\<Version #>\<Language>\Caches\
Copy link to clipboard
Copied
Have you tried resetting preferences yet?
Also, I have a long list of other things you can try: InDesign CC 2017 troubleshooting how-to guide
TrainingOnsite.com - InDesign CC 2017 Resources
Copy link to clipboard
Copied
To make it extra clear to hopefully find a solution, I've put Illustrator next to Indesign.
But latest versions, on the same screen, same computer.
Notice me navigating the dropdown menus.
It's simply impossible to open the Type menu in InDesign for example.
Copy link to clipboard
Copied
Not good. You can report this to Adobe here:
In the meantime, things I would try:
Copy link to clipboard
Copied
I have found the cause of the bug in Muse and Indesign..
In my setup I have 2 screens. One has a higher resolution than the other (4K vs FullHD).
In Windows 10: One screen is set to 200% DPI and the other to 175% DPI. This is also recommended by Windows (it says: recommended).
Apparently, Muse and InDesign cannot deal with this DPI inconsistency across screens and topmenus fail to work.
If I set the DPI to the same (which is really undesired, making everything either too big or too small on one screen), the topmenus have no issue.
Video
Notice how I change the DPI setting and the problems disappear
Copy link to clipboard
Copied
I'll be darned, this fixed my issue, too. An odd workaround, but I guess it will have to do. I bought a new laptop with a 4K screen, and that's when this issue reared its annoying head. THANK YOU, this was driving me crazy!
Copy link to clipboard
Copied
Thanks for that, completely solved my problem after tearing my hair out and getting OTT frustrated using keyboard shortcuts for the last few days...
Copy link to clipboard
Copied
I have the bug to, now its 2018 - only use one screen down to 100%
Its not fixed yet, the bug? What to do?
Pia
Copy link to clipboard
Copied
Then you don't have the same problem. Please start a new topic with full system details as well as screenshots showing whatever problem it is that you have.