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Acrobat bug - blank page

New Here ,
Feb 08, 2018 Feb 08, 2018

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Hi there,

I've searched and scoured forums for an answer befitting my problem, but still to no avail!

I created a PDF document in InDesign where one of the pages uses white text against a colored background (all of the other pages are black text against white background). And when I export the document and open it in Acrobat, this last page always appears blank (even though my default 'create a new page' has an image in the header and page numbers - when I add a new page with nothing else on it after my problem page and export, I still come across the same problem on my color-background page with white text).

Using Apple Preview there is no problem - the same document is flawless, this page looking normal with text, background and all. Plus, when testing on my colleagues computers using Acrobat, there is no problem! And they had all of the default settings too. The page appears perfectly. Additionally, I have other similar documents (with one single page where there's white text + color background) and they all have the same bug! Only on my computer though. It's definitely something in my settings, but what, I don't know. Page display, print overview, I've tried playing with all of the settings but nothing changes it.

I have tried resetting my preferences, uninstalling and reinstalling Acrobat, and still nothing works. Any tips or advice is welcome and appreciated! Thanks in advance.

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correct answers 1 Correct answer

LEGEND , Feb 09, 2018 Feb 09, 2018

Worth looking under Accessibility preferences, since they can recolour black to white and other things, but it doesn't sound like them.

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Community Expert ,
Feb 08, 2018 Feb 08, 2018

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Can you post a screenshot of what you're seeing (use the Insert Image tool from the forum itself, do not reply by email)?

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New Here ,
Feb 08, 2018 Feb 08, 2018

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Page 17 in Acrobat :Screen Shot 2018-02-08 at 17.09.59.png

Same doc, page 17 in Preview : Screen Shot 2018-02-08 at 17.10.21.png

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Community Expert ,
Feb 08, 2018 Feb 08, 2018

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Go to Edit - Preferences - Page Display and tick "Show large images".

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Community Expert ,
Feb 08, 2018 Feb 08, 2018

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Sorry, on a Mac it's under the "Acrobat" menu, not under Edit.

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New Here ,
Feb 08, 2018 Feb 08, 2018

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Unfortunately, 'Show Large Images' has already been ticked

Screen Shot 2018-02-08 at 17.58.51.png

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Community Expert ,
Feb 08, 2018 Feb 08, 2018

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Can you share the file with us (via Dropbox, Google Drive, Adobe Cloud, etc.)?

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New Here ,
Feb 08, 2018 Feb 08, 2018

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Sure, it can be downloaded from here : https://s3.amazonaws.com/uvi/SC62-Meteor/meteor_manual.pdf

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Community Expert ,
Feb 08, 2018 Feb 08, 2018

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Looks fine in Acrobat and Reader XI on Windows...

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New Here ,
Feb 09, 2018 Feb 09, 2018

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As I mentioned, it works perfectly fine for all of my colleagues as well. It just seems to be a bug with my settings in Acrobat. By any chance do you know of a way to do a hard reset on all of the Acrobat parameters? I've tried uninstalling and reinstalling with no luck.

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LEGEND ,
Feb 08, 2018 Feb 08, 2018

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Make sure the white text isn’t set to overprint.

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LEGEND ,
Feb 09, 2018 Feb 09, 2018

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Worth looking under Accessibility preferences, since they can recolour black to white and other things, but it doesn't sound like them.

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New Here ,
Feb 09, 2018 Feb 09, 2018

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That's it, thank you! 'Replace Document Colors' was ticked in Accessibility - unmarking it solved my problem. Excellent, thanks!

Screen Shot 2018-02-09 at 10.54.05.png

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