Adobe elements will not load

[fredm23776225]

I experienced a problem with adobe Elements 12 not loading ...

So I reinstalled it afresh ...but same problem ...please advise upon a solution

[serial number removed by moderator - don't post in public forum]

[c.pfaffenbichler]

Please post Photoshop Elements related queries over at

http://forums.adobe.com/community/photoshop_elements

[gener7]

Moved to to the PSE community.

[Test Screen Name]

And please don’t tell the whole world your serial number. You’ve probably lost it forever now.

[hatstead]

What happens when you try to open the program? Are you having difficulty with editor and/or organizer? Any error messages? Windows or Mac?

[janicen3328968]

the first time, I got the screen with choices and I chose Edit, A line streamed across it,, but  did not open the editor, Now nothing opens, Got icon on bottom bar saying it is An Adobe application manager. When I hover on it it says Photoshop Elements 12, but if I click on it it checks for updates. Concerned if I uninstall and try to reinstall if won't take my information.

[janicen3328968]

sorry windows 10

[Dhananjay Sati]

Hi fredm,

Thanks for posting in Adobe forums.

I understand you are facing issue in loading Elements 12.

Could you please try the following steps:

- Go to location

C:\Program Files (x86)\Common Files\Adobe\

- Rename "SLCache" to "SLCache.old"

- Go to location

C:\ProgramData\Adobe\

-Rename "SLStore" to "SLStore.old"

If inside C:\ you do not find "ProgramData" folder then it means it is hidden then to open it

- Open "Run" command

- Type %ProgramData%  inside Run command

- Hit "Enter"

Open Adobe Elements & give it some time to open (30 seconds approx)

- It should ask you to activate the product

- Sign in with your Adobe ID

- Enter your serial number & activate the product

Hope this helps

Happy Editing

Thanks

Regards

Dhananjay

[Test Screen Name]

Checking for updates is good, and normal. What happens next?

[janicen3328968]

I click on the shortcut and the adobe icon on the lower bar has a message photoshop elements 12 and then a box that says Quit and a yes or no choice, I've tried clicking on both, nothing happens