Acrobat could not access the recognition service.

[lizl22941072]

^New tried couple solution but all ways got an error message attached bellow.

Application = Adobe pro DC

Solution applied So for:

1- copy that dll file in parent folder.

2- Reinstall application.

3- Installed latest updates.

Please help.

[AnandSri]

Hello lizl22941072

We apologize for the inconvenience caused, as per the description above, you are getting an error message that Adobe Reader is not able to access the Paper capture recognition service, Is that correct?

Please try resetting the preferences of Adobe Reader, to reset the preferences refer to How to reset Acrobat Preference settings to default.

Reboot the machine and see if this brings any difference.

If the issue persists, please use the Acrobat cleaner tool to remove Adobe Reader completely Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install the Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

Please share the following details:

• Dot version of Adobe Reader DC installed, to identify refer to Identify the product and its version for Acrobat and Reader DC
• The version of Windows operating system installed.

Let us know how it goes and share your findings.

Regards,

Anand Sri.

[lizl22941072]

No Luck yet.

- Tried to reset preferences.

- Uninstalled app using your cleaner tool, rebooted system.

- Installed application again but still not working.

its win 7 pro, 64 bit installed.

and adobe version is

Please help!

[AnandSri]

Thank you for the additional information. As per the screenshot, you are trying to install Acrobat Pro DC.

Please create a test user profile with full admin rights and try to install Acrobat Pro DC Download Pro or Standard versions of Acrobat DC, 2017, XI, or X

If the issue still persists, please contact the support team so that they can take remote access to  the machine and can fix the issue for you. Contact support https://helpx.adobe.com/in/contact.html

Regards,

Anand Sri.

[lizl22941072]

I am not able to find my product in above given link. Please provide me complete link for for adobe pro DC help.

thx

[AnandSri]

use the link Download Acrobat 2017 Link: https://helpx.adobe.com/acrobat/kb/acrobat-2017-downloads.html

Let us know how it goes.

Regards,

Anand Sri.