Acrobat DC still starting instead of Pro XI after removal on Mac

[josephs14622470]

Hello, A user who has a licensed copy of Acrobat Pro XI installed Acrobat DC trial. After the trial expired they got the prompt to buy a license and could no longer use Acrobat. That's when they contacted the Help Desk. I thought it would be a simple matter of removing DC so that Pro XI would once again start up. But that didn't work.

So I began my search of the forums for a solution.

Things I've tried so far with no luck:

1. Use Creative Cloud to uninstall DC

2. Uninstall Creative Cloud

3. Run the Creative Cloud Mac cleaning tool.

4. Run all the Adobe uninstallers I could find

5. Manually uninstall all of the products as well (send to trash)

6. Uninstalled and reinstalled Pro XI

I don't know what I'm missing.

Thanks in advance for any help.

[Test Screen Name]

What do you see in Applications? Did you empty Trash too?

[josephs14622470 · Accepted solution]

Thanks for the reply, but the user has to decided to purchase a copy of DC instead.

[Test Screen Name]

For future reference, if an app is running but you can't find it, right click on its icon in the dock, and choose Options > Show in Finder.