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Latest Photoshop CC freezes when opening a new document window after applying updates

Explorer ,
Feb 05, 2018 Feb 05, 2018

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I just downloaded the latest Photoshop update and have an annoying problem suddenly...

When I open Photoshop and click on new window, I receive a blank, gray and unclickable screen...the window is obviously the one where you would pick the new size of the window...but it is just gray...

Anyone else have this?

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correct answers 1 Correct answer

Adobe Employee , Feb 09, 2018 Feb 09, 2018

Hi AJIIJA,

Please click on edit>preferences>general and uncheck the option " Show start workspace when no documents are open".

Also, check the option "Use Legacy new document interface".

Now try to create a new document.

Please let us know if this helps.

Regards,

Gautam

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Community Expert ,
Feb 05, 2018 Feb 05, 2018

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Mac or Windows, and exactly which version?

Do not count on Windows to be fully up to date when it comes to device drivers

Go to the vendor site to be sure you have an updated driver for your graphic adapter

•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

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Explorer ,
Feb 05, 2018 Feb 05, 2018

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Thanks, Win 10 ver 1709...

Other than trying to open New Document, Photoshop is fine...

I'll try an earlier Graphic card driver, but the latest Nvidia driver was working fine with Photoshop before the Photoshop update...

Thanks...

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Adobe Employee ,
Feb 09, 2018 Feb 09, 2018

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Moving this discussion to the Photoshop forum.

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Adobe Employee ,
Feb 09, 2018 Feb 09, 2018

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Hi AJIIJA,

Please click on edit>preferences>general and uncheck the option " Show start workspace when no documents are open".

Also, check the option "Use Legacy new document interface".

Now try to create a new document.

Please let us know if this helps.

Regards,

Gautam

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