Copy link to clipboard
Copied
Receive that message when I select "Print". Any idea on the reason?
Adobe Photoshop Version: 19.0 20171103.r.190 2017/11/03: 1143799 x64
Number of Launches: 60
Operating System: Windows 7 64-bit
Version: 7 SP1 6.1.7601.24000
System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2
Physical processor count: 4
Processor speed: 3092 MHz
Built-in memory: 16256 MB
Free memory: 7832 MB
Memory available to Photoshop: 14435 MB
Memory used by Photoshop: 60 %
Surface Dial: Enabled.
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Disabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=180, left=1920, bottom=1080, right=3520
OpenGL Drawing: Disabled.
OpenGL Allow Old GPUs: Not Detected.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=0
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=1024
glgpu[0].GLName="Intel(R) HD Graphics 4600"
glgpu[0].GLVendor="Intel"
glgpu[0].GLVendorID=32902
glgpu[0].GLDriverVersion="10.18.14.4578"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="Intel(R) HD Graphics 4600"
glgpu[0].GLRendererID=1042
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32"
glgpu[0].GLDriverDate="20170104000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.30 - Build 10.18.14.4578"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1447]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[64]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0
clgpu[0].CLPlatformVersion="1.2 "
clgpu[0].CLDeviceVersion="1.2 "
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=1297
clgpu[0].CLName="Intel(R) HD Graphics 4600"
clgpu[0].CLVendor="Intel(R) Corporation"
clgpu[0].CLVendorID=32902
clgpu[0].CLDriverVersion="10.18.14.4578"
clgpu[0].CLBandwidth=1.88477e+10
clgpu[0].CLCompute=123.313
License Type: Subscription
Serial number: 96530107103513482425
GUIDBucket:
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\
Temporary file path: C:\Users\user\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 1.82T, 999.9G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\
Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2017/09/19-18:51:44 79.586793 79.586793
AdbePM.dll PatchMatch 2016/11/03:19:48:57 1.578146 1.578146
AdobeLinguistic.dll Adobe Linguisitc Library 10.0.0
AdobeOwl.dll Adobe Owl 5.2.11
AdobePDFL.dll PDFL 2017/09/01-01:08:01 79.239219 79.239219
AdobePIP.dll Adobe Product Improvement Program 7.4.1.60.45263
AdobeSVGAGM.dll AdobeSVGAGM 79.586793 79.586793
AdobeXMP.dll Adobe XMP Core 2017/07/13-01:06:39 79.160924 79.160924
AdobeXMPFiles.dll Adobe XMP Files 2017/07/13-01:06:39 79.160924 79.160924
AdobeXMPScript.dll Adobe XMP Script 2017/07/13-01:06:39 79.160924 79.160924
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2017/09/19-18:51:44 79.586793 79.586793
ahclient.dll AdobeHelp Dynamic Link Library 3.0.0.6
AIDE.dll AIDE 2016/05/27-01:08:49 79.574279 79.574279
amtlib.dll AMTLib (64 Bit) 10.0.0.221 BuildVersion: 10.0; BuildDate: Tue Aug 1 2017 8:28:8) 1.000000
ARE.dll ARE 2017/09/19-18:51:44 79.586793 79.586793
AXE8SharedExpat.dll AXE8SharedExpat 2015/03/13-23:40:54 79.562390 79.562390
AXEDOMCore.dll AXEDOMCore 2015/03/13-23:40:54 79.562390 79.562390
Bib.dll BIB 2017/09/19-18:51:44 79.586793 79.586793
BIBUtils.dll BIBUtils 2017/09/19-18:51:44 79.586793 79.586793
boost_date_time.dll photoshopdva 11.1.0
boost_filesystem.dll photoshopdva 11.1.0
boost_signals.dll photoshopdva 11.1.0
boost_system.dll photoshopdva 11.1.0
boost_threads.dll photoshopdva 11.1.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1
CoolType.dll CoolType 2017/09/19-18:51:44 79.586793 79.586793
CRClient.dll Adobe Crash Reporter Client DLL 1.6.1.0
dnssd.dll Bonjour 3,0,0,2
dvaaudiodevice.dll photoshopdva 11.1.0
dvacore.dll photoshopdva 11.1.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 11.1.0
dvamediatypes.dll photoshopdva 11.1.0
dvametadata.dll photoshopdva 11.1.0
dvametadataapi.dll photoshopdva 11.1.0
dvametadataui.dll photoshopdva 11.1.0
dvaplayer.dll photoshopdva 11.1.0
dvatransport.dll photoshopdva 11.1.0
dvaui.dll photoshopdva 11.1.0
dvaunittesting.dll photoshopdva 11.1.0
dynamiclink.dll photoshopdva 11.1.0
ExtendScript.dll ExtendScript 2017/08/31-12:13:14 81.1133690 81.1133690
icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
igestep30.dll IGES Reader 9.3.0.113
imslib.dll IMSLib DLL 10.0.0.22
JP2KLib.dll JP2KLib 2017/08/23-01:11:25 79.267771 79.267771
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler 17.0.0
LogSession.dll LogSession 7.4.1.60.45263
mediacoreif.dll photoshopdva 11.1.0
MPS.dll MPS 2017/09/01-01:08:01 79.586120 79.586120
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC 2018 19.0
Plugin.dll Adobe Photoshop CC 2018 19.0
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 8.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 8.0.0.55
PSArt.dll Adobe Photoshop CC 2018 19.0
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop CC 2018 19.0
SCCore.dll ScCore 2017/08/31-12:13:14 81.1133690 81.1133690
SVGRE.dll SVGRE 79.586793 79.586793
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler 17.0.0
tbb.dll Intel(R) Threading Building Blocks for Windows 2017, 0, 2017, 0118
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2017, 0, 2017, 0118
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 10.0.0.1
VulcanControl.dll Vulcan Application Control Library 5.3.0.16
VulcanMessage5.dll Vulcan Message Library 5.3.0.16
WRServices.dll WRServices Thu Jan 07 2016 04:50:10 Build 0.21960 0.21960
wu3d.dll U3D Writer 9.3.0.113
Required plug-ins:
3D Studio 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”
Accented Edges 19.1.0 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 19.1.0 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 19.1.0 - from the file “Filter Gallery.8bf”
Average 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Average.8bf”
Bas Relief 19.1.0 - from the file “Filter Gallery.8bf”
BMP 19.1.0 - from the file “Standard MultiPlugin.8bf”
Camera Raw 10.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 10.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 19.1.0 - from the file “Filter Gallery.8bf”
Charcoal 19.1.0 - from the file “Filter Gallery.8bf”
Chrome 19.1.0 - from the file “Filter Gallery.8bf”
Cineon 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Cineon.8bi”
Clouds 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Clouds.8bf”
Collada 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”
Color Halftone 19.1.0 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 19.1.0 - from the file “Filter Gallery.8bf”
CompuServe GIF 19.1.0 - from the file “Standard MultiPlugin.8bf”
Conté Crayon 19.1.0 - from the file “Filter Gallery.8bf”
Craquelure 19.1.0 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 19.1.0 - from the file “Standard MultiPlugin.8bf”
Crosshatch 19.1.0 - from the file “Filter Gallery.8bf”
Crystallize 19.1.0 - from the file “Standard MultiPlugin.8bf”
Cutout 19.1.0 - from the file “Filter Gallery.8bf”
Dark Strokes 19.1.0 - from the file “Filter Gallery.8bf”
De-Interlace 19.1.0 - from the file “Standard MultiPlugin.8bf”
Dicom 19.1.0 - from the file “Dicom.8bi”
Difference Clouds 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Clouds.8bf”
Diffuse Glow 19.1.0 - from the file “Filter Gallery.8bf”
Displace 19.1.0 - from the file “Standard MultiPlugin.8bf”
Dry Brush 19.1.0 - from the file “Filter Gallery.8bf”
Eazel Acquire 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “EazelAcquire.8ba”
Entropy 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”
Export Color Lookup Tables 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Export3DLUT.8be”
Extrude 19.1.0 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “FastCore.8bx”
Fibers 19.1.0 - from the file “Standard MultiPlugin.8bf”
Film Grain 19.1.0 - from the file “Filter Gallery.8bf”
Filter Gallery 19.1.0 - from the file “Filter Gallery.8bf”
Flash 3D 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”
Fresco 19.1.0 - from the file “Filter Gallery.8bf”
Glass 19.1.0 - from the file “Filter Gallery.8bf”
Glowing Edges 19.1.0 - from the file “Filter Gallery.8bf”
Google Earth 4 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”
Grain 19.1.0 - from the file “Filter Gallery.8bf”
Graphic Pen 19.1.0 - from the file “Filter Gallery.8bf”
Halftone Pattern 19.1.0 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “HalideBottlenecks.8bx”
HDRMergeUI 19.1.0 - from the file “HDRMergeUI.8bf”
HSB/HSL 19.1.0 - from the file “Standard MultiPlugin.8bf”
IFF Format 19.1.0 - from the file “Standard MultiPlugin.8bf”
IGES 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”
Ink Outlines 19.1.0 - from the file “Filter Gallery.8bf”
JPEG 2000 19.1.0 - from the file “JPEG2000.8bi”
Kurtosis 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”
Lens Blur 19.1.0 - from the file “Lens Blur.8bf”
Lens Correction 19.1.0 - from the file “Lens Correction.8bf”
Lens Flare 19.1.0 - from the file “Standard MultiPlugin.8bf”
Liquify 19.1.0 - from the file “Liquify.8bf”
Matlab Operation 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “ChannelPort.8bf”
Maximum 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”
Mean 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”
Measurement Core 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “MeasurementCore.8me”
Median 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”
Mezzotint 19.1.0 - from the file “Standard MultiPlugin.8bf”
Minimum 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”
MMXCore Routines 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “MMXCore.8bx”
Mosaic Tiles 19.1.0 - from the file “Filter Gallery.8bf”
Multiprocessor Support 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “MultiProcessor Support.8bx”
Neon Glow 19.1.0 - from the file “Filter Gallery.8bf”
Note Paper 19.1.0 - from the file “Filter Gallery.8bf”
NTSC Colors 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “NTSC Colors.8bf”
Ocean Ripple 19.1.0 - from the file “Filter Gallery.8bf”
OpenEXR 19.1.0 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 19.1.0 - from the file “Filter Gallery.8bf”
Palette Knife 19.1.0 - from the file “Filter Gallery.8bf”
Patchwork 19.1.0 - from the file “Filter Gallery.8bf”
Paths to Illustrator 19.1.0 - from the file “Standard MultiPlugin.8bf”
PCX 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “PCX.8bi”
Photocopy 19.1.0 - from the file “Filter Gallery.8bf”
Photoshop 3D Engine 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Photoshop3DEngine.8bi”
Photoshop Touch 19.0 - from the file “PSDX.8bi”
Picture Package Filter 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “ChannelPort.8bf”
Pinch 19.1.0 - from the file “Standard MultiPlugin.8bf”
Pixar 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Pixar.8bi”
Plaster 19.1.0 - from the file “Filter Gallery.8bf”
Plastic Wrap 19.1.0 - from the file “Filter Gallery.8bf”
PLY 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”
Pointillize 19.1.0 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 19.1.0 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “PBM.8bi”
Poster Edges 19.1.0 - from the file “Filter Gallery.8bf”
PRC 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”
Radial Blur 19.1.0 - from the file “Standard MultiPlugin.8bf”
Radiance 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Radiance.8bi”
Range 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”
Render Color Lookup Grid 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Export3DLUT.8be”
Reticulation 19.1.0 - from the file “Filter Gallery.8bf”
Ripple 19.1.0 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 19.1.0 - from the file “Filter Gallery.8bf”
Save for Web 19.1.0 - from the file
Bob CC 2018 version 19.0 has many bugs many have been fix in the available update to version 19.1. However, Photoshop UI scaling will not be fixed on your Window 7 machine your print problem may. You should use Windows 7 Reliability history viewer and look for the Photoshop stopped working reports look at the details to find out what module is failing. It may point to where your print problem is.
Copy link to clipboard
Copied
Bob CC 2018 version 19.0 has many bugs many have been fix in the available update to version 19.1. However, Photoshop UI scaling will not be fixed on your Window 7 machine your print problem may. You should use Windows 7 Reliability history viewer and look for the Photoshop stopped working reports look at the details to find out what module is failing. It may point to where your print problem is.
Copy link to clipboard
Copied
I see all the crashes listed on the reliability monitor but when I check for a solution, none available. I also see that I am running version 19.0 but when I select Update from both PS and Creative Cloud, none are available?
Copy link to clipboard
Copied
Did you look in the detail report to see what the failing module is? Double ckeck one of the failure to see the report details. Are you using the CC Desktop application to check for updates do not PS help update
Copy link to clipboard
Copied
I just did a remote system restore on that PC and can't get back in until I get to work in a couple of hours.
However, as I remember, the only option was to allow Windows to check for an update. I will however look again when I get to work.
As far as the updates for CC 2018. I have tried through Photoshop itself with no success and Creative Cloud says no updates available. Wonder if I should uninstall and reinstall?
Copy link to clipboard
Copied
I see now where I can select another version to install, from Creative Cloud. Didn't see that before but I still wonder why if there is an update, CC should prompt me to update instead of it saying NO UPDATES.
Update completed and now CC says Update available so I am running that too. I will see if this solves the problem with printing.
Copy link to clipboard
Copied
I can not test CC that now my subscription has expired my subscription renewal has not been process yet.
Copy link to clipboard
Copied
The upgrade to 19.1 seems to have cleared up the problem thank you.