"This file was created with a newer version of Adobe XD" but I have the latest version?

[dnbonneville]

A colleague sent a file over and I tried to open it. We are on the same versions. I got the "You are all up to date" confirmation after checking the in app menu, and am on this version:

What could be wrong? Why can't I open his file?

[Corrinna_Rainwater]

Hi,

I just sent you a private message.

Corrinna

Quality Developer Adobe Experience Design

[elainecc]

Just to circle back on this issue, we confirmed offline that the file was, indeed, created with a newer version of XD. Thanks!

-Elaine

[dnbonneville]

Yes. When the beta version updates will I then be able to open this? I

don't want to ask the author to uninstall his prerelease version, install

the current beta, just for me.

[elainecc]

Your collaborator should be able to run prerelease and beta versions on his machine at the same time. He should be authoring in the beta if he's planning to share with anyone (as we write in the prerelease release notes). If he has specific questions, you can direct him to the prerelease forums.

Thanks,

-Elaine

[dnbonneville]

Thanks. I'll bug him for it.

[AdobeIsBuggyTrash]

Same problem! I really hate Adobe but forced to use it for college. Obviously Balsamiq is a much better wireframe product, that doesn't have versions of their software that generates files that nobody else can open. To make matters worse they bought out Macromedia who has superior software and either jettisoned their titles or updated them into trash. Adobe is a terrible company. I can't complete my homework because of this BS.

[CoreyRLucier]

So you had the same problem as in someone sent you a file from a newer version of XD that only they have access to?  That doesn't seem like a bug in the product.

[Prof Josh]

I just had this problem...trying to open an student's XD file. On my Macbook Pro, it simply won't open , saying the file was created in a newer version. I was also trying to get one of the Adobe UI kits yesterday and that wouldn't open either.  I go into the CC app and it says I have the latest update. If I go to About XD it says I have version 2.0.32.10, CC sync 2.4.3.114.

Now I jumped to my iMac desktop which was recently reformatted and I just installed XD CC fresh. It DOES open the student file without error. Here it says I have version 4.0.12.6, CC sync 2.4.4.71.

What's the problem here staff ? What do I do to get this to work on my laptop? Seems like my CC app is not giving me the latest/greatest.

ps. the comment about Macromedia of all things cracked me up... 13 years ago! lol

[elainecc]

I’m guessing you already selected “Check for App Updates.” Is your account associated with an enterprise account? If so, it’s possible your IT administrator has chosen to control which version is available to you, and hasn’t updated it.

[Prof Josh]

Thanks. I clicked Check for App Updates and also closed and reinstalled the CC app. I have full control over the CC application and what is installed there as far as I know.

[Prof Josh]

I have had some weirdness involved in a past enterprise (education) account on this computer before with Lightroom that caused me all kinds of grief. Working with these folks I uninstalled everything and purchased a full regular individual account and that stuff has been working fine since. Perhaps there is some residual junk in there causing problems.

[Preran]

Please send me the URL of this post, the Adobe ID associated with your account, your location, and phone number over a private message. We will get in touch with you for investigation. To send a private message, click my picture and use the Message button.

Thanks,

Preran

[Prof Josh · Accepted solution]

Hi Preran​

Thanks for the assistance. I did a uninstall from the CC app, and reinstalled the application. My version seems to be updated now.