How to manually move all your preferences files to another CC app installation?

[Mancerrss]

I've just updated my Apps (Illustrator & Photoshop to be exact) to CC 2018 and for some various strange reasons, the update installed duplicated to the existing old update, so I have both PS and AI in CC 2017 & 2018, and  my preferences and brushes, shapes and such library's, plugins, workspaces etc. didn't transfer over automatically (from my older versions).

I'm wondering how I can do this manually.

[bucksommerkamp]

I ran into the same thing tonight. It does look like the old applications themselves (CC 2017) got uninstalled, but they left behind the plugins and custom items in a folder.

Here's an article I found about (Photoshop specifically): Photoshop actions, presets, settings, or plug-ins are missing

Here's how to manually move stuff over: Migrate presets, actions, and settings

I'll be doing the same thing you are. Please let us know how it goes!

Buck

[Mancerrss]

Any replies yet for Illustrator?

[KanikaS]

Moving to Illustrator​

[Redbbwolf]

wouldnt it be nice to get some actual info from the Staff instead of just gettting a "move" notice???

[Bill Silbert]

During the install of CC 2018 an Advanced Options pull-down menu appears. Within that menu is an option to remove old versions plus an option to keep previous settings and preferences. By default both of these are checked. This is why old versions have been automatically deleted by those who were not aware that they had a choice in the matter. The second option, however, to retain old preferences has, for many people, been the cause of slow and dismal performance for the new version of the program. So it has turned out to be better not to pick up your old preferences. To read more about this and how to deal with the poor performance from using old preferences please see this post from the Illustrator FAQ: CC 2018 Illustrator—Don't Import previous settings and preferences .

[Redbbwolf]

so the best Adobe can do is to advice its customers to NOT use the methods they themselves provide for professionals to keep their production pipeline seamless during needed upgrades??? Really?

And that´s supposed to make me feel good about your product and support, Adobe?

[John Mensinger]

Bill does not work for Adobe, but he was kind enough to relate some anecdotal evidence of performance issues seen when old preferences are retained in CC 2018 installations. Because we're both regulars here, I happen to Know Bill has been watching this situation religiously and offering good advice based on his findings and those of others. He helped me with it.

You can fry Adobe here on practice and principle all you want—it's been done to death—but it's pretty doubtful the company will make any business decisions based on that. When you post here, you're addressing mostly fellow users, many of whom volunteer their time to help people who need it. Gratitude is optional, as is trashing Adobe, but it works best when we all strive to at least keep it productive.

[Bill Silbert]

Thank you, John. I couldn’t have put it better myself.

[Redbbwolf]

It is so nice to know that they are all so savely tucked away, using the well meaning and caring as shields. I m sorry guys. I m so bloody frustrated. And I want to add that I have not accused Bill of anything. I was about as nondirectional personally as I can. But this is exactely what gets my go so hard. There is NO ONE, one as a user can ever get on a direct line. Never. And its always the other users who have the answers. Never the ppl who take our money. So forgive me for showing emotion here. I know one professional here, and she is the ONLY one I know who dependably has AI answers for sure. So apologies Bill, if that felt personal. It wasnt. And for frying Adobe, John, is "just shut up and eat it" satisfying and really just all the user can do anymore?

[Bill Silbert]

No problem. Believe me, I understand what it means to be frustrated.

[John Mensinger]

Redbbwolf  wrote

John, is "just shut up and eat it" satisfying and really just all the user can do anymore?

Of course that's neither all the user can do, nor the underlying message of my post. To reiterate, you can indeed fry Adobe all you want here; but whether it will have a positive effect outside of your psyche is debatable.

Adobe is welcoming constructive, Illustrator-specific user feedback here: Adobe Illustrator Feedback