I cannot update Photoshop

[dans8285727]

I've spent the last few hours trying to update Photoshop.

I keep getting the message "The update server is not responding. The server might be offline temporarily, or the Internet or firewall settings may be incorrect."

I am running a PC with Windows 10.

Things I have already tried:

-Turning off my firewall, no change

-Checked if the adobe servers are down, they are not.

-Checked to see if I have a Microsoft Virtual Adapter to disable.

I do not have any of these, which are the ones adobe says to disable:

• Microsoft Virtual WiFi Miniport Adapter
• Microsoft Wi-Fi Direct Virtual Adapter
• Microsoft Hosted Network Virtual Adapter

-I tried looking for an update file to manually download. I can't seem to find any after 2014.

Adobe makes it EXTREMELY difficult to actually get in touch with them and I'm at my wits end.

I just want to update this program so I can download a small plugin.

[Peru Bob]

Try updating or reinstalling the Adobe Desktop App and update from there.

[Sebastian Bleak · Accepted solution]

Hi Dan,

I would try uninstalling Photoshop and the Creative Cloud desktop app. Then download and install the latest Creative Cloud Desktop app from here:

Adobe creative desktop apps | Adobe Creative Cloud

Hope you find this helpful,

Sebastian

[dans8285727]

Thanks,

It looks like there was an issue with the Creative Cloud rather than Photoshop itself. After reinstalling it updated smoothly!

[Trevor.Dennis]

Rather than reinstalling the Application Manager, I'd be inclined to first restart your computer, and run the Application Manager as Administrator by right clicking its icon.  Then try updating again.