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Photoshop cc 2017 blank screen?

New Here ,
Feb 16, 2017 Feb 16, 2017

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Hi

I just downloaded the trial version of Photoshop and illustrator cc 2017 from the creative cloud app.

Illustrator works fine but Photoshop doesn't

Opening Photoshop it just loads with a black screen. No welcome/new/open message

Click file > new and nothing (click file again all options are greyed out)

Click open > select a picture and nothing happens

None of the tool bars (colour,brushes ect show)

Please help its driving me crazy

I have uninstalled ran cc cleaner rebooted PC and reinstalled still the same issue

There are no error messages

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correct answers 1 Correct answer

Adobe Employee , Feb 17, 2017 Feb 17, 2017

Hi Staceyr,

As you've already tried resetting the preferences, Could you please refer to the article below and try doing a clean reinstall of Photoshop?

Use the Creative Cloud Cleaner Tool to solve installation problems

Please let us know about the outcome.

Regards,

Sahil

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Adobe Employee ,
Feb 17, 2017 Feb 17, 2017

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Hi staceyr,

Please check the minimum system requirements for Photoshop, refer: Photoshop system requirements Also, you can reset the Photoshop preferences and check if that helps, refer: Preferences in Photoshop

Let us know if that helps.

Thanks,

Mohit

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New Here ,
Feb 17, 2017 Feb 17, 2017

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My computer meets all minimum requirements and I have reset the preferences and still nothing

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Adobe Employee ,
Feb 17, 2017 Feb 17, 2017

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Hi Staceyr,

As you've already tried resetting the preferences, Could you please refer to the article below and try doing a clean reinstall of Photoshop?

Use the Creative Cloud Cleaner Tool to solve installation problems

Please let us know about the outcome.

Regards,

Sahil

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New Here ,
Jun 24, 2017 Jun 24, 2017

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I have the same problem

but when I tried your solution,clean reinstall,but it's STILL existing

please fix it soon or I will change to use Sai or ClipStudio

未命名.png

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New Here ,
Jun 27, 2017 Jun 27, 2017

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I'm having this issue as well, I'm assuming there was an update recently that broke it. I'm trying to install the previous version to see if that fixes it.

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Community Beginner ,
Jul 17, 2017 Jul 17, 2017

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I have the same problem. From one moment to the other my PS looked like this:

2017-07-17.png

I have tried resetting the preferences first and then did a reinstall but nothing worked.

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New Here ,
Oct 19, 2017 Oct 19, 2017

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I have the identical problem. Looks exactly the same. All menu items are grayed out too.

Please help!

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Community Beginner ,
Dec 17, 2017 Dec 17, 2017

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I solved this problem. In my case it was a missing dll file. I simply "repaired" all the Microsoft Visual C++ Redistributables I had.

If you want to do this as well go to your system settings where you can deinstall software. Then click on the Microsoft Visual C++ Redistributable and click "Change" (not deinstall). Then a window pops up where you can click on repair. Let Windows repair it and that is it. Worked for me. I repaired the 2012 ones and the 2015 ones.

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New Here ,
Feb 16, 2018 Feb 16, 2018

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I tried this method but still the same. I can click what is supposed to be there but the home screen is totally black

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Guest
Feb 16, 2018 Feb 16, 2018

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Hi

Can you post a screenshot

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New Here ,
Feb 17, 2018 Feb 17, 2018

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Untitled.jpg

Just that... When I resize it to a smaller size, the UI might appear but at a very specific size..

Untitled2.jpg

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Guest
Feb 17, 2018 Feb 17, 2018

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Take a look here

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

Also try updating your graphics card driver from the manufacturers website

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New Here ,
Apr 16, 2018 Apr 16, 2018

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LATEST

This fixed the issue for me.

Go to Window-workspace-essentials(default)

If essentials is already selected pick any other layout option.

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