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Hi
I just downloaded the trial version of Photoshop and illustrator cc 2017 from the creative cloud app.
Illustrator works fine but Photoshop doesn't
Opening Photoshop it just loads with a black screen. No welcome/new/open message
Click file > new and nothing (click file again all options are greyed out)
Click open > select a picture and nothing happens
None of the tool bars (colour,brushes ect show)
Please help its driving me crazy
I have uninstalled ran cc cleaner rebooted PC and reinstalled still the same issue
There are no error messages
Hi Staceyr,
As you've already tried resetting the preferences, Could you please refer to the article below and try doing a clean reinstall of Photoshop?
Use the Creative Cloud Cleaner Tool to solve installation problems
Please let us know about the outcome.
Regards,
Sahil
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Hi staceyr,
Please check the minimum system requirements for Photoshop, refer: Photoshop system requirements Also, you can reset the Photoshop preferences and check if that helps, refer: Preferences in Photoshop
Let us know if that helps.
Thanks,
Mohit
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My computer meets all minimum requirements and I have reset the preferences and still nothing
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Hi Staceyr,
As you've already tried resetting the preferences, Could you please refer to the article below and try doing a clean reinstall of Photoshop?
Use the Creative Cloud Cleaner Tool to solve installation problems
Please let us know about the outcome.
Regards,
Sahil
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I have the same problem
but when I tried your solution,clean reinstall,but it's STILL existing
please fix it soon or I will change to use Sai or ClipStudio
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I'm having this issue as well, I'm assuming there was an update recently that broke it. I'm trying to install the previous version to see if that fixes it.
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I have the same problem. From one moment to the other my PS looked like this:
I have tried resetting the preferences first and then did a reinstall but nothing worked.
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I have the identical problem. Looks exactly the same. All menu items are grayed out too.
Please help!
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I solved this problem. In my case it was a missing dll file. I simply "repaired" all the Microsoft Visual C++ Redistributables I had.
If you want to do this as well go to your system settings where you can deinstall software. Then click on the Microsoft Visual C++ Redistributable and click "Change" (not deinstall). Then a window pops up where you can click on repair. Let Windows repair it and that is it. Worked for me. I repaired the 2012 ones and the 2015 ones.
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I tried this method but still the same. I can click what is supposed to be there but the home screen is totally black
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Hi
Can you post a screenshot
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Just that... When I resize it to a smaller size, the UI might appear but at a very specific size..
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Take a look here
Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues
Also try updating your graphics card driver from the manufacturers website
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This fixed the issue for me.
Go to Window-workspace-essentials(default)
If essentials is already selected pick any other layout option.