3D Drawings Not Printing Correctly

[mattcoker]

An employee is trying to print a 3D drawing through Adobe Reader but it is missing part of the text on the drawing and an arrow.

We've had trouble viewing 3D drawings before with the error "WARNING: Adobe is not setup correctly. Failure to correct this will result in missing information." To get around this, we had to install a previous version of adobe reader (the one before DC). That then stopped working so we created a Remote App on a server which worked but we no longer have a license for remote desktop services so that isn't an option.

I have now installed adobe reader on Windows Server 2008 R2 which the user remotes in to and views them on there. It worked for a while but when he prints it now misses bits of information out.

The text after MBD02 is missing as well as the black arrow pointing to the image

Steps I've taken:

     - Making sure 3D content is enabled

     - Tried 2 different printers

     - Getting AR to print it as an Image

     - Changing the resolution

     - Tried different page sizing and orientation

Any help would be greatly appreciated.

[AnandSri]

Hello mattcoker

Sorry for the delayed response and inconvenience caused. Please check for any pending updates of Adobe Reader from Help>Check for updates, reboot the machine and see if this brings any difference.

You may try with the trial of Acrobat Pro and try printing the PDF file.

If the issue persists, please share the following details:

• Is it a Mac or Windows machine?
• Dot version of Acrobat DC installed, to identify refer to Identify the product and its version for Acrobat and Reader DC Link: https://helpx.adobe.com/acrobat/kb/identify-product-version.html
• Is it specific to one 3D pdf file, or with all the PDF files?

Let us know how it goes, and share your findings.

Regards,

Anand Sri.