Sending email with Google Inbox or Gmail

[Ian.Schwartz]

I am running Acrobat DC on Windows 10 and Google Chrome browser. I'm trying to email a PDF using the File->Attach to email feature. I always get the following error message:

Error while creating message

[Adorobat]

Hi Ian.Schwartz,

Could you please try following troubleshooting steps:

1- Reboot the machine if you haven't already and try again.

2- Check updates for Acrobat - launch Acrobat > click Help > select check for updates. You may also download updates manually, visit this link: Adobe - Acrobat : For Windows , reboot the machine after installing update and check again.

3- If that doesn't work, try making gmail as a default account under Edit > Preferences > Email accounts > under list of email accounts > click on the gmail account > Make default.

Would you mind sharing Acrobat DC version installed on the machine: Identify the product and its version for Acrobat and Reader DC

Thanks,

Shivam

[Ian.Schwartz]

Shivam,

I rebooted my machine, verified I have the latest update (17.011.300.70)

and verified that my gmail account is my default email account and still have the problem.

[Ian.Schwartz]

Does anybody from Adobe have any helpful suggestions? I posted the above 3 days ago.

[Adorobat]

Hi Ian.Schwartz,

Sorry for the delay in response.

Could you please try following troubleshooting steps:

1- Remove Acrobat using cleaner tool which you can download from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

2- Reboot the machine.

3- Install Acrobat 2017 from here: Download Acrobat 2017

4- Reboot the machine and check.

Let us know how it goes.

Shivam

[Ian.Schwartz]

I followed the latest steps and my problem remains unresolved. I get the same error message.

[Adorobat]

Hi Ian,

I have sent you a private message, please check the inbox.

Thanks,

Shivam

[Ian.Schwartz]

I tried to reply to it, but it got bounced. The auto-reply I received was:

This is the mail system at host mx1-in1.phx1.jivehosted.com.I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.For further assistance, please send mail to postmaster.If you do so, please include this problem report. You can
delete your own text from the attached returned message.                   The mail system<jive-1301775187-12yp7-1swlb2-1wp5@adobe-v8.hosted.jivesoftware.com>: host
    10.174.68.10[10.174.68.10] said: 553
    <jive-1301775187-12yp7-1swlb2-1wp5@adobe-v8.hosted.jivesoftware.com>
    address unknown. (in reply to RCPT TO command)

…

[Ian.Schwartz]

I've added my contact info to the location you've suggested.

Ian

[Ian.Schwartz]

Shivam,

This is in response to your latest email: If "anyone who uses the link will be able to access the files", then it's no different then posting it to this forum?

[Ian.Schwartz]

Shivam,

I didn't answer your call because it was during my work hours. This would not be helpful, as my problem is with my home computer and I don't have access to it during the day.

As I mentioned, please phone after 19hrs EST, (GMT-5).

Ian

[Ian.Schwartz]

I sit by the phone every night, waiting for your call..sniff...sniff...