image import doesnt work

[markq19542235]

hello,

when i import a image from finder to photoshop the image ''crashes''

It only happens when i import a png image.

Can anyone please help?

[Guest · Accepted solution]

Hi

Try disabling these options in preferences

This is a known bug

More info

Photoshop CC 19.1: PNG Images Opens with Distortion | Photoshop Family Customer Community

[markq19542235]

thank you for your quick response!

but it didnt work

[Derek Cross]

Do not use Import, use File > Open

[markq19542235]

I tried it at first time.

it doesnt work

[Derek Cross]

Are you able to open the image successfully in other applications?

[markq19542235]

yes,  i am

[Guest]

Did you restart Photoshop after making the changes in preferences?

[markq19542235]

now i did.

and it worked!

thank you very much!