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Hi,
I don't seem to be able to open photoshop (yes my subscription is up to date). It starts to open then says "Could not initialize because unexpected end of file was encountered. This is not an individual file issue. It's global to photoshop. It won't even start up or create a new blank document.
What I've tried;
updating the program
uninstalling and reinstalling
Can anyone please help me? I have some photo work that I can't do until this problem is solved.
Cathrine
Try resetting preferences. Preferences in Photoshop
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Try resetting preferences. Preferences in Photoshop
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How do you reset the preferences if you can't open Photoshop? Is there another way?
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Yes, you can manually delete the preferences file.
First, quit Photoshop!
Then navigate to:
MAC
~/Users/[Username]/Library/Preferences/Adobe Photoshop CC 2018 Settings
and delete the Adobe Photoshop CC 2018 Prefs.psp file
WINDOWS 7
C:\Users\[username]\AppData\Roaming\Adobe\Adobe Photoshop CC 2018\Adobe Photoshop CC 2018 Settings
and Delete the Adobe photoshp CCx Prefs.psp and Adobe Photoshp X64 CCx Prefs.sps files
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If deleting the prefs.sps file doesn't solve the issue . . .
When you uninstalled and reinstalled, did you try using the CC Cleaner tool? Using that tool you would still uninstall and reinstall but sometimes the process is more successful with the Cleaner tool.
Use the Creative Cloud Cleaner Tool to solve installation problems
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i don't have a prefs.psp or prefs.sps file in that directory. now what?
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There are detailed instructions for deleting the preferences file at
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Thank you very much!!
This solved it for me!
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Fastest solution for me is to open the file with a program called PAINT and simply hit SAVE. It will then open in Photoshop.
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After trying every other suggestion this one worked for me:
It took only 20 seconds