Photoshop CC 2017 memory leak or memory management problem

Report · Jul 15, 2017

Windows 10 64 bit

16 GB DDR4

AMD Ryzen 7 1800X

NVIDIA 1070 GTX

Latest Windows updates, BIOS updates, etc.

I could be working for a few minutes to half an hour when this problem would start. It can happen with any sized file, or with multiple files open at once or just one. My memory usage would start creeping up, and when it reaches above 70% in the task manager, the slowdown and lag happens in Photoshop as well as the rest of my system. I can sometimes watch it reach 99%. The strange thing is that Photoshop itself is not showing anything like 60-70% usage (at idle, my computer uses about 19% of RAM), often using less than 2 GB of RAM. But I know that Photoshop is the cause of this problem as these extreme memory usage spikes happen only during Photoshop use. Closing Photoshop causes the computer to return to normal within a few seconds and returns my memory completely after about a minute.

During this time, CPU usage can go between 5% and over 50%, though it is usually on the low side.

I've had what appears to be the same issue on my Photoshop CS6. (I bought CC to avoid the issue on CS6.)

I've tried playing around with the performance settings, allocating only 50% memory to Photoshop, disabling font previews, reinstalling Photoshop CC. I have no idea what is causing this and why Photoshop can show as little as 5-10% memory usage when this happens.

Sometimes I can go a full day without this happening.

Here are two snapshots of my task manager right when this just started happening. Notice the spike in less than 60 seconds:

Notice that my memory usage, when added up, would not actually reach 92%, even though it obviously is at 92%.

Here is my system info:

Adobe Photoshop Version: 2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967 x64

Number of Launches: 141

Version: 10 or greater

System architecture: AMD CPU Family:15, Model:1, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2

Physical processor count: 8

Logical processor count: 16

Processor speed: 3593 MHz

Built-in memory: 16313 MB

Free memory: 2 MB

Memory available to Photoshop: 14449 MB

Memory used by Photoshop: 50 %

History Thumbnails: Enabled.

Touch Bar: Enabled.

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Enabled.

Image tile size: 1028K

Image cache levels: 4

Font Preview: Disabled

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1440, right=2560

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

NumNativeGPUs=0

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=8192

glgpu[0].GLName="NVIDIA GeForce GTX 1070"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLDriverVersion="22.21.13.8233"

glgpu[0].GLRectTextureSize=32768

glgpu[0].GLRenderer="GeForce GTX 1070/PCIe/SSE2"

glgpu[0].GLRendererID=7041

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumd.dll"

glgpu[0].GLDriverDate="20170517000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="1.2"

clgpu[0].CLDeviceVersion="1.2 CUDA"

clgpu[0].IsIntegratedCLGPU=0

clgpu[0].CLMemoryMB=8192

clgpu[0].CLName="GeForce GTX 1070"

clgpu[0].CLVendor="NVIDIA Corporation"

clgpu[0].CLVendorID=4318

clgpu[0].CLDriverVersion="382.33"

clgpu[0].CLBandwidth=1.91984e+11

clgpu[0].CLCompute=2614.63

License Type: Subscription

Serial number: 96040080496717919256

GUIDBucket:

bucket: 48

test: control

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\

Temporary file path: C:\Users\Vladimir\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

C:\, 931.0G, 608.1G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\

Installed components:

A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112

ACE.dll ACE 2017/01/26-01:10:02 79.579975 79.579975

AdbePM.dll PatchMatch 2016/11/03:19:48:57 1.578146 1.578146

AdobeLinguistic.dll Adobe Linguisitc Library 10.0.0

AdobeOwl.dll Adobe Owl 5.2.11

AdobePDFL.dll PDFL 2016/08/10-16:53:20 79.195992 79.195992

AdobePIP.dll Adobe Product Improvement Program 7.4.1.60.45263

AdobeSVGAGM.dll AdobeSVGAGM 79.579975 79.579975

AdobeXMP.dll Adobe XMP Core 2016/09/14-01:09:01 79.159824 79.159824

AdobeXMPFiles.dll Adobe XMP Files 2016/09/14-01:09:01 79.159824 79.159824

AdobeXMPScript.dll Adobe XMP Script 2016/09/14-01:09:01 79.159824 79.159824

adobe_caps.dll Adobe CAPS 10,0,0,6

AGM.dll AGM 2017/01/26-01:10:02 79.579975 79.579975

ahclient.dll AdobeHelp Dynamic Link Library 2.2.0.1

AIDE.dll AIDE 2016/05/27-01:08:49 79.574279 79.574279

amtlib.dll AMTLib (64 Bit) 10.0.0.119 BuildVersion: 10.0; BuildDate: Thu Dec 22 2016 3:0:7) 1.000000

ARE.dll ARE 2017/01/26-01:10:02 79.579975 79.579975

AXE8SharedExpat.dll AXE8SharedExpat 2015/03/13-23:40:54 79.562390 79.562390

AXEDOMCore.dll AXEDOMCore 2015/03/13-23:40:54 79.562390 79.562390

Bib.dll BIB 2017/01/26-01:10:02 79.579975 79.579975

BIBUtils.dll BIBUtils 2017/01/26-01:10:02 79.579975 79.579975

boost_date_time.dll photoshopdva 10.0.0

boost_signals.dll photoshopdva 10.0.0

boost_system.dll photoshopdva 10.0.0

boost_threads.dll photoshopdva 10.0.0

cg.dll NVIDIA Cg Runtime 3.0.00007

cgGL.dll NVIDIA Cg Runtime 3.0.00007

CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1

CoolType.dll CoolType 2017/01/26-01:10:02 79.579975 79.579975

dnssd.dll Bonjour 3,0,0,2

dvaaudiodevice.dll photoshopdva 10.0.0

dvacore.dll photoshopdva 10.0.0

dvacrashhandler.dll Adobe Audition CC 2017 10.0.0

dvamarshal.dll photoshopdva 10.0.0

dvamediatypes.dll photoshopdva 10.0.0

dvametadata.dll photoshopdva 10.0.0

dvametadataapi.dll photoshopdva 10.0.0

dvametadataui.dll photoshopdva 10.0.0

dvaplayer.dll photoshopdva 10.0.0

dvatransport.dll photoshopdva 10.0.0

dvaui.dll photoshopdva 10.0.0

dvaunittesting.dll photoshopdva 10.0.0

dynamiclink.dll photoshopdva 10.0.0

ExtendScript.dll ExtendScript 2016/12/13-13:10:33 80.1089815 80.1089815

icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

igestep30.dll IGES Reader 9.3.0.113

imslib.dll IMSLib DLL 10.0.0.11

JP2KLib.dll JP2KLib 2017/04/05-14:24:38 79.266006 79.266006

libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)

libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0

libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0

LogSession.dll LogSession 7.4.1.60.45263

mediacoreif.dll photoshopdva 10.0.0

MPS.dll MPS 2016/09/14-15:20:26 79.577269 79.577269

pdfsettings.dll Adobe PDFSettings 1.04

Photoshop.dll Adobe Photoshop CC 2017 18.1.1

Plugin.dll Adobe Photoshop CC 2017 18.1.1

PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 7.0.0

PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 7.0.0.67

PSArt.dll Adobe Photoshop CC 2017 18.1.1

PSViews.dll Adobe Photoshop CC 2017 18.1.1

SCCore.dll ScCore 2016/12/13-13:10:33 80.1089815 80.1089815

SVGRE.dll SVGRE 79.579975 79.579975

svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0

tbb.dll Intel(R) Threading Building Blocks for Windows 4, 4, 2016, 0412

tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 4, 2016, 0412

TfFontMgr.dll FontMgr 9.3.0.113

TfKernel.dll Kernel 9.3.0.113

TFKGEOM.dll Kernel Geom 9.3.0.113

TFUGEOM.dll Adobe, UGeom© 9.3.0.113

updaternotifications.dll Adobe Updater Notifications Library 10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 10.0.0.1

VulcanControl.dll Vulcan Application Control Library 5.3.0.16

VulcanMessage5.dll Vulcan Message Library 5.3.0.16

WRServices.dll WRServices Thu Jan 07 2016 04:50:10 Build 0.21960 0.21960

wu3d.dll U3D Writer 9.3.0.113

Required plug-ins:

3D Studio 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

Accented Edges 18.1.1 - from the file “Filter Gallery”

Adaptive Wide Angle 18.1.1 - from the file “Adaptive Wide Angle”

Angled Strokes 18.1.1 - from the file “Filter Gallery”

Average 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Average”

Bas Relief 18.1.1 - from the file “Filter Gallery”

BMP 18.1.1 - from the file “Standard MultiPlugin”

Camera Raw 9.10.1 - from the file “Camera Raw”

Camera Raw Filter 9.10.1 - from the file “Camera Raw”

Chalk && Charcoal 18.1.1 - from the file “Filter Gallery”

Charcoal 18.1.1 - from the file “Filter Gallery”

Chrome 18.1.1 - from the file “Filter Gallery”

Cineon 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Cineon”

Clouds 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Clouds”

Collada 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

Color Halftone 18.1.1 - from the file “Standard MultiPlugin”

Colored Pencil 18.1.1 - from the file “Filter Gallery”

CompuServe GIF 18.1.1 - from the file “Standard MultiPlugin”

Conté Crayon 18.1.1 - from the file “Filter Gallery”

Craquelure 18.1.1 - from the file “Filter Gallery”

Crop and Straighten Photos 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “CropPhotosAuto”

Crop and Straighten Photos Filter 18.1.1 - from the file “Standard MultiPlugin”

Crosshatch 18.1.1 - from the file “Filter Gallery”

Crystallize 18.1.1 - from the file “Standard MultiPlugin”

Cutout 18.1.1 - from the file “Filter Gallery”

Dark Strokes 18.1.1 - from the file “Filter Gallery”

De-Interlace 18.1.1 - from the file “Standard MultiPlugin”

Dicom 18.1.1 - from the file “Dicom”

Difference Clouds 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Clouds”

Diffuse Glow 18.1.1 - from the file “Filter Gallery”

Displace 18.1.1 - from the file “Standard MultiPlugin”

Dry Brush 18.1.1 - from the file “Filter Gallery”

Eazel Acquire 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “EazelAcquire”

Entropy 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

Export Color Lookup Tables 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Export3DLUT”

Extrude 18.1.1 - from the file “Standard MultiPlugin”

FastCore Routines 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “FastCore”

Fibers 18.1.1 - from the file “Standard MultiPlugin”

Film Grain 18.1.1 - from the file “Filter Gallery”

Filter Gallery 18.1.1 - from the file “Filter Gallery”

Flash 3D 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

Fresco 18.1.1 - from the file “Filter Gallery”

Glass 18.1.1 - from the file “Filter Gallery”

Glowing Edges 18.1.1 - from the file “Filter Gallery”

Google Earth 4 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

Grain 18.1.1 - from the file “Filter Gallery”

Graphic Pen 18.1.1 - from the file “Filter Gallery”

Halftone Pattern 18.1.1 - from the file “Filter Gallery”

HDRMergeUI 18.1.1 - from the file “HDRMergeUI”

HSB/HSL 18.1.1 - from the file “Standard MultiPlugin”

IFF Format 18.1.1 - from the file “Standard MultiPlugin”

IGES 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

Ink Outlines 18.1.1 - from the file “Filter Gallery”

JPEG 2000 18.1.1 - from the file “JPEG2000”

Kurtosis 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

Lens Blur 18.1.1 - from the file “Lens Blur”

Lens Correction 18.1.1 - from the file “Lens Correction”

Lens Flare 18.1.1 - from the file “Standard MultiPlugin”

Liquify 18.1.1 - from the file “Liquify”

Matlab Operation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “ChannelPort”

Maximum 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

Mean 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

Measurement Core 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MeasurementCore.8me”

Median 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

Mezzotint 18.1.1 - from the file “Standard MultiPlugin”

Minimum 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

MMXCore Routines 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MMXCore”

Mosaic Tiles 18.1.1 - from the file “Filter Gallery”

Multiprocessor Support 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MultiProcessor Support”

Neon Glow 18.1.1 - from the file “Filter Gallery”

Note Paper 18.1.1 - from the file “Filter Gallery”

NTSC Colors 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “NTSC Colors”

Ocean Ripple 18.1.1 - from the file “Filter Gallery”

OpenEXR 18.1.1 - from the file “Standard MultiPlugin”

Paint Daubs 18.1.1 - from the file “Filter Gallery”

Palette Knife 18.1.1 - from the file “Filter Gallery”

Patchwork 18.1.1 - from the file “Filter Gallery”

Paths to Illustrator 18.1.1 - from the file “Standard MultiPlugin”

PCX 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “PCX”

Photocopy 18.1.1 - from the file “Filter Gallery”

Photoshop 3D Engine 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Photoshop3DEngine”

Photoshop Touch 14.0 - from the file “PSDX”

Picture Package Filter 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “ChannelPort”

Pinch 18.1.1 - from the file “Standard MultiPlugin”

Pixar 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Pixar”

Plaster 18.1.1 - from the file “Filter Gallery”

Plastic Wrap 18.1.1 - from the file “Filter Gallery”

PLY 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

PNG 18.1.1 - from the file “Standard MultiPlugin”

Pointillize 18.1.1 - from the file “Standard MultiPlugin”

Polar Coordinates 18.1.1 - from the file “Standard MultiPlugin”

Portable Bit Map 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “PBM”

Poster Edges 18.1.1 - from the file “Filter Gallery”

PRC 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

Radial Blur 18.1.1 - from the file “Standard MultiPlugin”

Radiance 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Radiance”

Range 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

Render Color Lookup Grid 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Export3DLUT”

Reticulation 18.1.1 - from the file “Filter Gallery”

Ripple 18.1.1 - from the file “Standard MultiPlugin”

Rough Pastels 18.1.1 - from the file “Filter Gallery”

Save for Web 18.1.1 - from the file “Save for Web”

ScriptingSupport 18.1.1 - from the file “ScriptingSupport”

Shake Reduction 18.1.1 - from the file “Shake Reduction”

Shear 18.1.1 - from the file “Standard MultiPlugin”

Skewness 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

Smart Blur 18.1.1 - from the file “Standard MultiPlugin”

Smudge Stick 18.1.1 - from the file “Filter Gallery”

Solarize 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Solarize”

Spaces 18.1.1 - from the file “Spaces”

Spatter 18.1.1 - from the file “Filter Gallery”

Spherize 18.1.1 - from the file “Standard MultiPlugin”

Sponge 18.1.1 - from the file “Filter Gallery”

Sprayed Strokes 18.1.1 - from the file “Filter Gallery”

Stained Glass 18.1.1 - from the file “Filter Gallery”

Stamp 18.1.1 - from the file “Filter Gallery”

Standard Deviation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

STL 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

Sumi-e 18.1.1 - from the file “Filter Gallery”

Summation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

Targa 18.1.1 - from the file “Standard MultiPlugin”

Texturizer 18.1.1 - from the file “Filter Gallery”

Tiles 18.1.1 - from the file “Standard MultiPlugin”

Torn Edges 18.1.1 - from the file “Filter Gallery”

Twirl 18.1.1 - from the file “Standard MultiPlugin”

U3D 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

Underpainting 18.1.1 - from the file “Filter Gallery”

Vanishing Point 18.1.1 - from the file “VanishingPoint”

Variance 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

Virtual Reality Modeling Language | VRML 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

Water Paper 18.1.1 - from the file “Filter Gallery”

Watercolor 18.1.1 - from the file “Filter Gallery”

Wave 18.1.1 - from the file “Standard MultiPlugin”

Wavefront|OBJ 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

WIA Support 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “WIASupport”

Wind 18.1.1 - from the file “Standard MultiPlugin”

Wireless Bitmap 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “WBMP”

ZigZag 18.1.1 - from the file “Standard MultiPlugin”

Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

Recent Files 1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\index.html”

com.adobe.inapp.purchase 2.10.56 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_10_56\purchase.html”

New Document 1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\fnft.html”

Libraries 2.10.56 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_10_56\index.html”

Start 1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\index.html”

com.adobe.experimentation.extension 2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.experimentation.extension\index.html”

Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

Export As 3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

Device Preview 1.3.2 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSPanel\panel.html”

Export As 3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

com.adobe.preview.loader 1.3.2 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSLoader\loader.html”

Installed TWAIN devices: NONE

Report · Jul 18, 2017

Does anyone know what may be causing this?

Report · Jul 18, 2017

Hi

I've not seen that issue here on Windows 10 , CC2017.1.1 with i3930k and 64GB RAM

Occasionally Photoshop memory use goes up if I give it some heavy work to do, and once up Photoshop does not give it back until the system needs demand it. But the use shows in both the "processes" and the "performance" pages of task manager.

If you click on Open Resource Monitor , at the bottom of the task manager performance page - does that show you where the memory is being used?

Dave

Report · Jul 18, 2017

Hi AssembledVS,

We have been reported with this issue and the usage increases with CEPhtmlEngine. Please check out the steps mentioned in this article High CPU usage due to CEPHtmlEngine and let us know if that helps.

Thanks,

Akash

Report · Jul 19, 2017

Dave, I will check the resource monitor if this happens again today. It doesn't always happen, but when it does, it will happen several times in a short period, requiring me to restart PS every time. Thanks!

Akash - Thank you. The screenshot is misleading in that my CPU usage during this time is usually less than 10%. I do not think that this is CPU usage related, but memory related. I will try your fix and report back if this happens again, which may be a few days.

Report · Jul 19, 2017

There is some good analysis here but you need, I think, to look under the Details tab. The Processes tab does not show all processes: Windows has dozens more. The figures for ALL processes should add up.

Report · Aug 12, 2017

I also have this problem in Windows 7. Photoshop will hang on to over 8GB of memory in the task manager and the only way to get the memory released is to quit the application. Closing documents does not fix the situation, only quitting the app does. It is very frustrating.

Report · Aug 12, 2017

This is in itself normal behavior and as designed. Photoshop does not release memory on closing files because it slows everything down when it has to request it from the OS every time it's needed. But the memory is reused.

This is why you never set memory allocation too high in PS preferences. Always leave enough for other applications/plugins/OS processes.

However, if you see memory usage increase without any activity, you have a memory leak. That's not normal.

Report · Aug 12, 2017

This is a normal thing and as designed. Photoshop does not release memory on closing files because it slows everything down when it has to request it from the OS every time it's needed. But the memory is reused.

Report · Aug 14, 2017

So what you are saying is that Photoshop now requires users to quit the app two to three times a day because the developers thought it would be a good idea to hamg on to memory for no good reason?

Report · Aug 14, 2017

Not now, it has always been like that. Again, go to Preferences > Performance and make sure PS memory usage is set to a sensible amount that will not starve the rest of the system.

And you still haven't said anything about whether you see memory consumption actually increase without any PS activity. That's a memory leak. Otherwise it's normal.

Report · Feb 19, 2018

It'd be super wonderful if the underlying behaviour changed so the user didn't have to take the actions described by

alex.ferrao.

Not releasing memory after closing all files seems like a defect from the user's perspective because it introduces time-consuming manual steps needed to maintain the baseline functional state.

I have not verified, but it seems possible or likely the app maxes out its memory allocation and slows down regardless of available/allocated RAM. I.e., even on a robust machine with optimized Photoshop performance settings, we see the same behaviour. Hence, there is no workaround.

Report · Feb 20, 2018

And why do you think you need to? Read the replies again. This is by design, to speed up performance. What slows things down is to release memory and request it from the operating system all over again, for every new document.

The idea that you need "free RAM" is in fact a misunderstanding. Free RAM is wasted, it's not doing anything. It should all be put to work.

This is why you have a slider in Preferences to set RAM allocation. Don't set it too high, always make sure the operating system and other applications have some too. Leave 2-4 GB, and let Photoshop use (and reuse) the rest.

Report · Feb 20, 2018

And of course it isn't reserving RAM at all, because you can't. What it's reserving is virtual memory, which will be swapped out to disk if another app is more memory hungry.

Report · Mar 25, 2018

I use Photoshop now 25+ years, almost since its creation. I remember version 1 of the software. I have also used Photostyler for a while, long time ago.

Anyway...

For the first time in my life, after upgrading to CC 2017, I have problems with my work, serious problems with this software.

There is now a new update but I fear updating as my system may completely stop performing.

This drives me crazy, considering that I use the same MacBook Pro for the last 3 years... and the system is not performing well after the upgrade. I cannot even open a file larger than 1 Gb, it requires a scratch disk space of 50+ Gb, and many of the files I have created last year are just impossible to open due to "out of memory" problem.

My HDD is small, only 250 Gb SSD, and I physically cannot keep more than 40 Gb free space which means I just cannot work with Adobe anymore!

How is this even possible, Adobe?

This is quite insane, considering that at home I use a 10 years old MacBook Pro with Adobe CS6, and it is definitely faster than my work computer... and can open ANY file and do the job with only 8 Gb RAM and 20 Gb free space, compared to the 16 Gb RAM I have at work and 40+ Gb free space.

I already see several of my colleagues moving to other applications that are much cheaper and WORK well. I may consider this too, and you cannot imagine my disappointment!

I really hate the way the big corporations twist the hands of their loyal clients and users to always have to upgrade and buy the laters and most expensive versions of the software.

I hope someone reads this and addresses the memory issue. People are not stupid and the competitors don't sleep, FYI.

Report · Mar 25, 2018

What happens with any computer, Mac or Windows, is that your user account fills up. Nothing is ever deleted unless you go in and do it yourself. This accumulates, and at one point it's too much.

It has nothing to do with Photoshop itself. But yes, you're partly right because all these user data should be removed when an app is uninstalled. But that doesn't happen. Bridge, for example, will leave complete preview caches for as many versions as you have had installed - it can total 20 - 40 GB alone. Premiere Pro and After Effects are other big offenders here.

Clean up your user account, and this problem will go away.

Report · Mar 25, 2018

Really?

Let me explain again: I turn on my computer, I have 48 Gb empty space - currently.

I open Photoshop - 2 Gb less.

I open a PSD file that is 1.3 GB, and it reads - not enough memory to open the file.

After I plug an external drive, it will open the file, slowly, and the scratch used is 40 Gb/9Gb... I guess the first is the HDD scratch used, and the second the RAM. It needs a scratch of almost 40 times the file size?!

How is here my user account involved?

Sometimes the file will open, but after few edits, I won't be able to save - not enough memory!

FYI, and I remember this from the older versions of Photoshop, the scratch file before was between 4 and 10 times the file size, and with 16 Gb RAM I was able to deal with any file size almost instantly up to Photoshop version CS6.

This is a serious issue, and I am not the only one who thinks this is insane, believe me, and I am sure I am not the only one who thinks you should change something to address this issue.

Report · Mar 26, 2018

DimoDubLiNetwork wrote
Let me explain again: I turn on my computer, I have 48 Gb empty space - currently.

And I repeat: This is not nearly enough. You need to free up space on your system drive.

This isn't just about Photoshop. A system drive that full will get you in trouble sooner or later, since this stuff keeps accumulating. Again, it's not Photoshop doing this, but every other app that stores large amounts of user data. You should never allow a drive to fill up above 70% or so.

Scratch sizes - and Temp files in general - simply shouldn't be a consideration. Just make sure you have room for them. It's basic disk management, which is particularly important when the system drive is only 250GB.

Report · Mar 26, 2018

I understand what you are saying.

But as I said - it was enough just less than 1 year ago on the same system with CS6, and I have dealt easily with bigger files and less free space. It was OK even with the previous version of CC (the one before 2017CC, not sure about the version number).

I really regret my CS6 that was absolutely enough for what I do, and it definitely managed BETTER the memory. Much much better.

That's all.

Cheers!

Report · Mar 26, 2018

Scratch disk needs to be many times the file size. It has to hold the history: many copies of the file.

Report · Mar 26, 2018

I agree... and I wonder what is inside the scratch file in the beginning, when the file opens? It is 50 Gb, and there is no history whatsoever!!! 90% of the layers are hidden, so they even don't have to be displayed!

This is by far the worse performance of Photoshop since version 1.

Report · Mar 26, 2018

It is 50 Gb, and there is no history whatsoever!!! 90% of the layers are hidden, so they even don't have to be displayed!
This is by far the worse performance of Photoshop since version 1.

The file size on disk is much smaller than the file size in memory/scratch as it is compressed (the compression in PSD/PSB is lossless but it does exist).

The file in memory and scratch needs be opened and stored whether or not you are displaying the layers.

Smart object content all needs to be loaded , uncompressed and stored.

DimoDubLiNetwork wrote
...........you should change something to address this issue.

You are not addressing Adobe here. The people who answer the questions on this forum are volunteer users, we do not work for Adobe

Dave

Report · Mar 26, 2018

@davescm thank you, I thought it is Adobe who is managing the forum, I hoped to reach them.

No need to waste your time

Cheers!

Report · Mar 26, 2018

The scratch disk space is reserved when you start. 50 GB does not seem unusual from reports here. Maybe you need an external disk for scratch.

However, since it is also very slow maybe there's a secondary reason that makes the file very large and hard to process. New features like Smart content can do this, but of course there shouldn't be any in an old file. Confusing units on New (using Inches instead of Pixels for example) can also do this, but again not on a new file.

Report · Mar 26, 2018

You do realize you can use the Creative Cloud app to go back to any earlier CC version (and have both of them installed)?

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Photoshop CC 2017 memory leak or memory management problem

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